Chiller Service Technician

West Techs Chill Water Specialists; Carrollton (TX); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Coverage

401(k) Retirement Plan with Company Co

Paid Time Off

Paid Sick Leave

Paid Holidays

Job summary

West Techs Chill Water Specialist seeks an experienced Chiller Service Technician to inspect, service, troubleshoot, and repair a wide range of commercial and industrial HVAC equipment. You will diagnose systems, communicate findings to customers, and support on-call rotations while maintaining professional standards.

Requirements include 3-5 years of hands-on chiller service, a strong HVAC background, and universal EPA certification.

Qualifications

• 3-5 years of hands-on chiller service experience with professional references available upon request.
• Extensive knowledge of commercial and industrial HVAC systems and diagnostic procedures.
• Ability to determine when equipment should be repaired versus replaced.
• Excellent customer service and interpersonal communication skills.
• Ability and willingness to travel to customer locations as needed.
• Professional appearance and conduct at all times.
• Capable of working independently and managing service calls with limited supervision.
• Strong written communication and documentation skills.

Responsibilities

• Diagnose, maintain, and repair HVAC and mechanical systems, including: Air-cooled chillers, Water-cooled chillers, Cooling towers, Boilers, Pumps, Air handling equipment, Split systems and packaged rooftop units.
• Evaluate equipment conditions and provide recommendations regarding repairs or equipment replacement.
• Research and identify replacement components and manufacturer-approved repair procedures.
• Explain technical findings, repair options, and recommendations to customers in a professional manner.
• Participate in the company's rotating emergency on-call program.
• Keep assigned vehicle, tools, and parts inventory clean, organized, and properly maintained.
• Complete accurate service records using company software, including labor and time entries, service and repair details, equipment information, customer approvals and signatures.
• Maintain regular communication with dispatch, service coordination staff, and management.
• Utilize mobile devices and computer-based systems for reporting, documentation, and job tracking.

Skills

Customer service

Communication

Leadership

Problem solving

Travel flexibility

Independent work

Written communication

Job description

West Techs Chill Water Specialist

delivers commercial and industrial HVAC solutions, including chiller systems, boilers, cooling towers, air conditioning maintenance, industrial coatings, and temporary rental cooling equipment.

Our company has earned its reputation by providing dependable service, advanced technical expertise, and a strong commitment to customer satisfaction. We value professionals who take ownership of their work, support their teammates, and consistently perform at a high level.

Compensation

$40.00 - $60.00 per hour

Pay is determined by experience, technical ability, certifications, and overall job performance.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short-Term Disability Coverage
• 401(k) Retirement Plan with Company Contributions
• Paid Time Off
• Paid Sick Leave
• Paid Holidays

Work Schedule

• Regular business hours: Monday through Friday, 8:00 AM to 5:00 PM
• One-hour lunch break provided daily
• Participation in an after-hours emergency service rotation is required
• Overtime, evenings, and weekend work may be necessary based on customer needs

Position Overview

The Chiller Service Technician is responsible for inspecting, servicing, troubleshooting, and repairing a wide range of commercial and industrial HVAC equipment. This role requires strong technical skills, sound judgment, and the ability to communicate effectively with customers and coworkers.

Key Duties and Responsibilities

• Diagnose, maintain, and repair HVAC and mechanical systems, including:
  • Air-cooled chillers
  • Water-cooled chillers
  • Cooling towers
  • Boilers
  • Pumps
  • Air handling equipment
  • Split systems and packaged rooftop units
• Evaluate equipment conditions and provide recommendations regarding repairs or equipment replacement
• Research and identify replacement components and manufacturer-approved repair procedures
• Explain technical findings, repair options, and recommendations to customers in a professional manner
• Participate in the company's rotating emergency on-call program
• Keep assigned vehicle, tools, and parts inventory clean, organized, and properly maintained
• Complete accurate service records using company software, including:
  • Labor and time entries
  • Service and repair details
  • Equipment information
  • Customer approvals and signatures
• Maintain regular communication with dispatch, service coordination staff, and management
• Utilize mobile devices and computer-based systems for reporting, documentation, and job tracking

Reporting Relationship

Reports Directly To: Service Manager

Required Qualifications

• At least 3-5 years of hands-on chiller service experience with professional references available upon request
• Extensive knowledge of commercial and industrial HVAC systems and diagnostic procedures
• Demonstrated ability to determine when equipment should be repaired versus replaced
• Excellent customer service and interpersonal communication skills
• Ability to take initiative and provide leadership when situations require it
• Universal EPA Certification is mandatory
• Ability and willingness to travel to customer locations as needed
• Professional appearance and conduct at all times
• Capable of working independently and managing service calls with limited supervision
• Strong written communication and documentation skills required