Children's Services Job Coach

Directions for Living; Clearwater (FL); On-site; USD 75,555 - 92,345; Full time

Benefits offered by this job

Employer paid health insurance premiums

Paid Time Off

403(b) retirement plan

Employee Assistance Program

Wellness and appreciation initiatives

Job summary

Directions for Living in Clearwater, FL, is seeking a Child Services Job Coach to provide job coaching to certified case managers. This role involves developing training plans, assessing strengths, and ensuring high-quality care while working with children’s outpatient services.

The ideal candidate will have a Master’s in human services or a related field, strong communication skills, and experience with healthcare quality assurance. Directions for Living offers competitive salaries, health insurance, and other benefits.

Qualifications

• Master’s Degree in human services, or other related field preferred.
• Certified as a Behavioral Health Case Manager/Supervisor through the Florida Certification Board.
• Certification in CPI Nonviolent Crisis Intervention techniques and First Aid / CPR required.
• Healthcare experience with quality assurance background preferred.
• Knowledge of DCF Policies and procedures.

Responsibilities

• Provide job coaching to child services TCM team members.
• Develop training plans and conduct one-on-one training.
• Monitor behavioral health case management certifications.
• Ensure the high quality of TCM field and home visits.

Skills

Strong customer service skills

Ability to build relationships

Excellent interpersonal and communication skills

Problem-solving skills

Time management skills

Organizational skills

Education

Master’s Degree in human services

Bachelor’s degree in related field

Tools

EHR software

Job description

Job Details

Location: Clearwater, FL 33764
Salary: $83,950

We offer an excellent salary and benefits package to include employer paid health insurance premiums for all full‑time employees, PTO, and paid company holidays, 403(b) retirement, Employee Assistance Program, and year‑round employee wellness and appreciation initiatives.

• Medical, Dental, Vision, Life, Short Term and Long-Term Disability.
• 5 days of Paid Time Off
• 16 Wellness Days and Holidays - Including the week of Christmas off!

Position Summary

This is a professional position providing job coaching to Directions for Living child services case managers who are certified, or identified to be certified, in Targeted Case Management (TCM). This position will work with Children’s Outpatient (COP) under the Outpatient Services Division.

COP provides children’s therapy, TCM, and High‑Fidelity Wraparound (HFW) services that are designed for children who have experienced trauma, including loss and grief, depression, anxiety, abuse histories and addictions. These services are provided both in office and in the community. COP services can be for the individual or the family, and assists in managing mild to moderate behavioral or emotional needs which can stem from trauma, including school behavior difficulties, adoption related issues, thoughts of suicide or self‑harm, abuse histories, and addictions. All COP programming utilizes a solution‑focused, family centered approach and evidence‑based or research‑supported practices to assist children and families in problem solving skills, behavior strategies, and anger management skills, among other therapeutic interventions.

The Child Services Job Coach will assess children’s services TCM’s strengths and areas in need of improvement to ensure TCM’s are meeting requirements of their position and to ensure that child services TCM’s are providing high quality care. The Child Services Job Coach will then be responsible developing a training plan and providing one‑on‑one training tailored to the needs of children services TCM team members for the purpose of improving and maintaining job skills related to TCM services. The Child Services Job Coach will be responsible for in field training and shadowing of child services TCM’s to ensure high quality TCM field and home visits. The Child Services Job Coach will be responsible for instructing child services TCM’s on skills related to assessing risk and identifying the appropriate level of care for the client being served. (TCM, Wraparound, Higher Level of Care, etc.). The Child Services Job Coach will be responsible for monitoring DFL Behavioral Health Case Management Certifications and ensure all new staff submit certifications timely. The Child Services Job Coach will be responsible for understanding and training child services TCM’s on how to accurately and effectively complete Targeted Case Management Authorizations.

Qualifications

• Master’s Degree in human services, or other related field preferred, minimum of Bachelors degree required.
• Certified as a Behavioral Health Case Manager/Supervisor through the Florida Certification Board.
• Certification in CPI Nonviolent Crisis Intervention techniques and First Aid / CPR required.
• Obtain and maintain the High Fidelity Wraparound Facilitator and Coaches Certification.
• Certified Professional in Healthcare Quality preferred.
• Healthcare experience with quality assurance background – preferred.
• Experience in AHCA and CMS regulatory requirements - preferred.
• Experience in quality and risk preferred.
• Knowledge of DCF Policies and procedures.
• Knowledge of CARF standards.
• Knowledge of information systems and software applications.
• Strong customer service skills.
• Ability to build relationships with both internal and external stakeholders.
• Ability to use EHR.
• Must have excellent interpersonal and communication skills.
• Strong problem solving and time management skills with the ability to work independently and as part of a team.
• Ability to stay organized when dealing with multiple employees.
• Must be vaccinated against COVID-19 or be willing to be vaccinated against COVID-19 immediately upon hire. This is a condition of employment.

Directions for Living is an essential services provider. All Directions for Living employees must be willing and able to provide vital support and essential services to the people that we serve in the event of an emergency, pandemic or other disaster situation.

EOE/ADA/DFW

Smoke Free Campus

IND123

For the safety of all clients and team members, please remember that Directions for Living is a private business and weapons or firearms are not permitted in any of our facilities. If you carry a weapon, it must remain secured in your vehicle (ref: Fla. Stat. 790.251).