CHILDREN'S CARE MANAGER

SCO Family of Services; Village of Garden City (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing vital human services throughout New York City and Long Island. As a Care Manager, you'll play a crucial role in supporting youth and adults with complex needs, ensuring they receive the care and resources necessary for their well-being. This position offers the opportunity to make a meaningful impact on the lives of vulnerable individuals while collaborating with a dedicated team. If you are passionate about advocacy and possess strong communication skills, this is the perfect chance to contribute to building a stronger tomorrow.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Expertise in servicing youth and families in mental health or healthcare systems.

Responsibilities

• Coordinate care for youth and adults with complex needs.
• Conduct assessments and develop Plans of Care.
• Advocate for members within the agency and with providers.

Skills

Care Management

Communication Skills

Crisis Intervention

Advocacy

Team Collaboration

Education

Bachelor’s Degree

RN License

Master’s Degree

Job description

SCO Family of Services has provided vital human services throughout New York City and Long Island for more than 100 years. SCO helps vulnerable New Yorkers build a strong foundation for the future. We get young children off to a good start, launch youth into adulthood, stabilize and strengthen families, and unlock potential for children and adults with special needs.

SCO Family of Services welcomes you to join our family and help us work together to carry out our mission to build a stronger tomorrow.

Purpose of the Position

The Care Managers serve youth enrolled in Medicaid, with two or more chronic conditions, HIV/AIDS, Sickle Cell, Serious Emotional Disturbance (SED), Serious Mental Illness (SMI), or Complex Trauma, aged 0-21 (Children’s Program) and 18 to end of life (Adult Program). The Care Manager plays a critical role in achieving goals for coordination, integration, and partnership in delivering care to children, adults, and families with complex needs.

Specific Responsibilities

1. Obtain required Care Management enrollment consents from the medical consenter to process enrollment into the program.
2. Complete initial and ongoing needs assessments such as the Comprehensive Assessment, Child Adolescent Needs and Strengths-New York (CANS-NY), and NYS Eligibility Assessment for HARP.
3. Develop and manage the Plan of Care (POC), coordinating services, supporting treatment adherence, facilitating referrals, and monitoring needs across various domains including prevention, wellness, medical, mental health, care transitions, and social services.
4. Meet billing requirements based on acuity scores, managing blended caseloads of high, medium, and low acuity members, including adults and children.
5. Provide face-to-face contacts as per Department of Health mandates, based on acuity levels.
6. Ensure timely and accurate documentation using activity logs and electronic health records.
7. Advocate for members within the agency and with external providers.
8. Promote wellness by linking youth with resources and educating on chronic conditions and preventative care.
9. Assist members in obtaining and maintaining public benefits such as Medicaid, SNAP, housing, legal services, employment, and training supports.
10. Communicate effectively with members and families, considering language, literacy, and cultural preferences.
11. Conduct care planning meetings and coordinate services with interdisciplinary teams.
12. Identify community resources, manage referrals, and ensure engagement and follow-up.
13. Participate in discharge planning during hospital admissions to ensure post-discharge services are in place.
14. Attend ongoing training to enhance skills.
15. Ensure periodic evaluations and follow-ups for dental, vision, and hearing care per Medicaid EPSDT guidelines.
16. Develop close working relationships with case planners and managers.
17. Travel within the five boroughs and Nassau and Suffolk counties as needed.
18. Perform other duties as assigned.

Qualifications

Preferred

Bachelor’s degree or equivalent experience, RN license, or Master’s degree with relevant experience. For SED children, at least an associate’s degree with one year of experience. Expertise in servicing youth, adults, and families in child welfare, disabilities, mental health, or healthcare systems. Passion for advocacy.

Additional Characteristics

• Strong team player with excellent communication and leadership skills.
• Comfortable providing guidance to peers.
• Maintains confidentiality and builds trusting relationships.
• Sensitive to cultural differences.
• Believes in growth and change, fostering respectful partnerships.
• Excellent crisis intervention skills, able to remain calm in crises.
• Ability to set limits appropriately.

Education

Preferred: Bachelor’s degree

Equal Opportunity Employer

This employer is committed to equal employment opportunity. Applicants are notified of their rights under federal laws. Review the Know Your Rights notice from the Department of Labor.