CHILD SUPPORT SERVICES OFFICER 1

Arizona Department of Economic Security; Tucson (AZ); On-site; USD 29,000 - 36,000; Full time

Job summary

A leading government agency is seeking a Child Support Services Officer 1 to assist clients and support case management. The role involves customer service, document review, and case management. Remote work may be possible based on needs.

Benefits

Health Insurance

Retirement

Paid Holidays

Vacation

Sick Leave

Tuition Reimbursement

Flexible Schedules

Qualifications

• Proficiency in Microsoft Office and Google tools.
• Strong customer service, communication, and investigative skills.

Responsibilities

• Assist customers with child support process explanations.
• Manage case files and prepare reports.
• Support Case Managers and handle inquiries.

Skills

Customer Service

Communication

Investigative Skills

Tools

Microsoft Office

Google Tools

Job description

Join to apply for the CHILD SUPPORT SERVICES OFFICER 1 role at Arizona Department of Economic Security

Job Location

Division of Child Support Services (DCSS), 1455 South Alvernon Way, Tucson, Arizona 85711

Salary and Benefits

• Salary: $29,822 - $35,919
• Grade: 16
• Benefits include health insurance, retirement, paid holidays, vacation, sick leave, tuition reimbursement, and flexible schedules.

Job Summary

Assist clients at the front desk, support Case Managers, handle inquiries, conduct research, and update case management systems. Remote work possible based on department needs.

Essential Duties

1. Assist customers with child support process explanations and document review.
2. Verify information using automated systems and assist with application review.
3. Manage case files, obtain court documents, and prepare reports.

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office and Google tools.
• Strong customer service, communication, and investigative skills.
• Ability to work independently and as part of a team, applying rules and maintaining professionalism.

Pre-Employment Requirements

• Valid driver’s license if driving is required.
• Background check and E-Verify compliance.

Contact

Devon Pichon at [phone] or [e-mail] for inquiries.