Child Support Officer II / Administrative Assistant

Goodwill Industries; Texas; On-site; USD 42,000 - 66,000; Full time

Job summary

Office of the Attorney General seeks a Temporary Child Support Officer to perform child support enforcement activities, locate absent parents, establish paternity, and enforce court-ordered obligations. You will assist customers with inquiries and manage electronic records in a professional office setting.

Applicants should have a Bachelor's degree or equivalent experience, with background checks and strong communication skills.

Qualifications

• Minimum education: Bachelor's degree or equivalent experience.
• Experience in legal field or collections is acceptable.
• Strong communication and customer service skills required.

Responsibilities

• Locate absent parents and verify employment.
• Prepare legal and administrative documents related to child support.
• Monitor and manage child support cases.
• Negotiate payment arrangements and lump-sum collections.
• Respond to customer inquiries and maintain case documentation.
• Assist legal staff during court proceedings as needed.
• Review cases for appropriate enforcement actions or closure.
• Maintain confidentiality and comply with policies and integrity standards.

Skills

Communication

Customer service

Interviewing

Data entry

Document preparation

Prioritization

Judgment & decision-making

Office environment

Education

Bachelor's degree

Four years of experience in the legal field

Four years of collections experience

Job description

Job Description

Job Description

Temporary Child Support Officer

Office of the Attorney General (OAG)

We are currently recruiting for a Temporary Child Support Officer position with the Office of the Attorney General.

Minimum Qualifications

To be considered, applicants must:

• Pass a criminal background check
• Meet one of the following requirements:
  • Bachelor's degree from an accredited college or university; OR
  • Four (4) years of experience in the legal field; OR
  • Four (4) years of collections experience

Position Summary

This position performs child support enforcement activities, including locating absent parents, establishing paternity, enforcing court-ordered child support obligations, and assisting customers with child support-related inquiries.

Key Responsibilities

• Conduct investigations to locate parents, verify employment, and identify assets
• Prepare legal and administrative documents related to child support cases
• Monitor and manage child support cases
• Negotiate payment arrangements and lump-sum collections
• Respond to customer inquiries and complaints
• Maintain accurate case documentation and electronic records
• Assist legal staff during court proceedings as needed
• Review cases for appropriate enforcement actions or closure
• Maintain confidentiality of sensitive information
• Comply with agency policies, procedures, ethics, and integrity standards

Required Skills

• Strong communication and customer service skills
• Effective interviewing and negotiation abilities
• Computer proficiency, including data entry and document preparation
• Ability to prioritize tasks and meet deadlines
• Sound judgment and decision-making skills
• Ability to work effectively in a professional office environment

Preferred Qualifications

• Bachelor's degree from an accredited four-year college or university
• Experience in investigations or child support enforcement
• Ability to read, write, and speak Spanish

Physical and Work Requirements

• Ability to travel for business-related purposes
• Ability to work overtime as needed
• Ability to lift up to 30 pounds

Our State-Set-Aside contracts require us to maintain a 75%-25% ratio.

This means 75% of our employees must have a disability or a barrier to employment.