Child Support Enforcement Worker

State of Nebraska; Lincoln (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Child Support Enforcement Worker to join their team in Lincoln. This role involves managing child support cases, enforcing legal orders, and collaborating with various agencies to ensure compliance. Ideal candidates will possess strong analytical and problem-solving skills, along with a passion for making a difference in the community. With a supportive work environment and a comprehensive benefits package, this position offers a rewarding career path in public service. If you are organized, empathetic, and ready to contribute to the well-being of families, this opportunity is for you.

Benefits

Comprehensive pay and benefits package

Paid time off

Retirement opportunities

Professional development opportunities

Qualifications

• Experience in health or human services field or relevant education.
• Ability to analyze and interpret regulations for decision-making.

Responsibilities

• Manage child support caseload and enforce support orders.
• Communicate with customers to establish or enforce support orders.

Skills

Interviewing

Customer Service

Analytical Skills

Time Management

Problem Solving

Education

Two years of experience in health or human services

24 semester hours in behavior sciences or related field

Tools

CHARTS system

NFOCUS system

Computer Software

Job description

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description :

Are you detailed, organized, and looking for an amazing career with top-notch benefits?

The State of Nebraska Department of Health and Human Services, Office of Economic Assistance, is seeking a Child Support Enforcement Worker in the Lincoln area.

Under general supervision, a Child Support Enforcement Worker reviews applications, establishes paper and computer case records, and enforces paternity and court orders for child support and medical support using legal and administrative processes. They obtain financial information from parties to calculate child support guidelines and draft legal documents under the supervision of an attorney.

You have the passion; we have the opportunities. Let's make a difference for Nebraskans.

The Child Support Enforcement Worker :

• Manages an assigned child support caseload and demonstrates critical thinking skills required to complete tasks independently.
• Analyzes case situations to determine appropriate establishment, enforcement, and intergovernmental actions.
• Communicates with customers, some of whom may be reluctant, to establish or enforce support orders.
• Maintains tact and empathy in stressful or difficult situations.
• Coordinates with various agencies, including federal and state partners, attorneys, clerks of court, and other entities, to achieve program goals.
• Multitasks effectively in a busy environment while maintaining confidentiality, accuracy, and efficiency.
• Works with detailed information with minimal errors.
• Performs consistently at a high level in a fast-paced environment.
• Maintains predictable and reliable attendance.

Examples of Work :

• Interviews noncustodial parents, obtains financial information, and explains legal remedies for collection of child support.
• Drafts legal petitions and documents under attorney supervision, obtains signatures, and files with court clerks.
• Schedules genetic testing, witnesses procedures, and identifies parties involved for court proceedings.
• Researches and verifies support information for out-of-state cases.
• Monitors payments and initiates enforcement actions, including income withholding and license suspension.
• Establishes and enforces support orders, including foreign support orders, and ensures legal compliance.

Position Hiring Rate: $18.626 per hour (nonexempt)

Work Schedule : Monday - Friday; 8:00 AM - 5:00 PM

Dress Attire: Business Casual

Requirements / Qualifications

Minimum Qualifications :

Two years of experience in a health or human services field, or 24 semester hours of post-high school education in behavior sciences, public/business administration, social sciences, or a related field, or an equivalent combination of education and experience. Experience with computer software is required.

Preferred Qualifications :

• One or more years of experience working in the child support program.
• Experience using CHARTS system.
• Experience using NFOCUS system.
• Experience analyzing and interpreting regulations for decision-making.

Knowledge, Skills, and Abilities :

Knowledge of : child support programs, policies, procedures, statutes, court rules, paralegal functions, the Aid to Dependent Children program, office procedures, family diversity, community resources, interagency collaboration, confidentiality guidelines.

Skills in : interviewing, customer service, analyzing facts, time management, evaluating information.

Abilities to : communicate effectively, conduct sensitive interviews, apply problem-solving, interpret regulations, perform mathematical calculations, organize and prioritize work, write clear narratives, explain programs, work in teams, meet deadlines, maintain confidentiality.

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary; for more information, visit: Opportunity Statement.

The State of Nebraska values diversity, inclusion, and belonging. We promote equal opportunity in employment without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

Current employees should apply via Workday's Jobs Hub Internal Apply from their home landing page.

Key Skills

Nursing Home Experience, Developmental Disabilities Experience, Direct Support, Computer Operation, Caregiving, Case Management, Special Needs, Training & Development, Child Protective Services, Experience with Children, Word Processing, Addiction Counseling