Child Support Distribution Worker

North Carolina; Raleigh (NC); On-site; USD 33,000 - 48,000; Full time

Job summary

Le département de la santé et des services humains de la Caroline du Nord cherche un travailleur de distribution de soutien aux enfants pour traiter des demandes d'ajustement et soutenir le fonctionnement des bureaux de soutien à l'enfance. Ce poste offre un ensemble complet de bénéfices, y compris une assurance santé, des congés payés et une aide parentale, avec une rémunération compétitive basée sur l'expérience.

Benefits

Assurance santé

Congés payés

Congé parental

Qualifications

• Expérience de travail indépendamment et gestion de plusieurs priorités.
• Capacité à identifier et résoudre des problèmes courants avec peu ou pas de conseils.
• Expérience avec Microsoft Office ou logiciel similaire.

Responsibilities

• Traitement des demandes d'ajustement des bureaux de soutien à l'enfance.
• Identifier, distribuer et suivre toutes les demandes d'ajustement.
• Rechercher et corriger les erreurs dans le système de suivi.

Skills

Indépendance

Résolution de problèmes

Compétences en Microsoft Office

Education

Diplôme d'Associate en comptabilité

Diplôme d'études secondaires ou GED

Job description

Join to apply for the Child Support Distribution Worker role at State of North Carolina

1 week ago Be among the first 25 applicants

Join to apply for the Child Support Distribution Worker role at State of North Carolina

Description of Work

This position is funded in part through federal funds.

Recruitment Range: $33,960.00 to $47,121

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state and has over 17,000 employees. It is responsible for ensuring the health, safety and wellbeing of all North Carolinians. The Division of Social Services provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

Title IV, Part D of the Social Security Act, the Child Support Services Section within the Division of Social Services establishes administrative procedures and financial accountability for core services: 1) Location of the Non-Custodial Parent; 2) Establishment of Paternity; 3) Establishment of Support Obligation; 4) Collection of Support Payments; and 5) Enforcement of Support Obligation. There are four units of organization in the Central Office and the Distribution and Collection Unit is located within the Central Operations Unit. This area is primarily responsible for approximately 4000 monthly financial adjustment request.

This Position’s Functions Include

• Processing adjustment requests from local child support offices and the Centralized Collection Agency.
• Identifying, distributing, and tracking all adjustment requests.
• Researching and reversing errors and entering data into the Automated Collections and Tracking System (ACTS).
• Processing financial reports.
• Serving as back up to the receptionist, answering the phone, sending emails, worklists, etc. in the absence of primary receptionist.
  
  

About NC Department Of Health And Human Services

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Knowledge, Skills And Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.

• Proven experience working independently and managing multiple priorities.
• Capacity to identify and solve routine problems independently or with minimal guidance.
• Experience with Microsoft Office or similar software
  
  

Minimum Education And Experience Requirements

Associate s degree in Accounting from an appropriately accredited institution and one year of accounting experience; or High school diploma or General Educational Development (GED) diploma and three years of experience in accounting work; or an equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at [e-mail]..

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For Permanent And Time-limited Appointments

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Have you provided such information within the body of the application? (Information should be provided in the appropriate areas, to include the following: Education – including high school, Work Experience – each position should be listed separately, Certificates & Licenses, Skills).

• Yes
• No
  
  

02

How many years of experience do you have working in a clerical setting processing documents?

• None
• 0-1yr
• 2-4yrs
• More than 4yrs
  
  

03

What is your level of experience with Microsoft Office applications including Word, Excel, and Outlook?

• None
• Less than 2 yrs.
• 2-4 yrs.
• 4+ ys.
  
  

04

Which of the following best describes your total years experience using the Automated Collection and Tracking System (ACTS)?

• None
• Less than 2 Year
• 2-4 years
• 4+ years
  
  

05

Do you have experience with tracking documents

• Yes
• No
  
  

06

Do you have experience with data Entry

• Yes
• No
  
  

07

Do you have office experience

• Yes
• No
  
  

08

Where did you learnof DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)

• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Government Administration

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