Child Support Case Manager

State-of-Iow; Sioux City (IA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans

Flexible Spending Accounts

Insurance Coverage

Employee Assistance Program

Employee Discount Programs

Job summary

The Iowa Department of Health and Human Services, Division of Community Access, Bureau of Child Support Services, seeks a Child Support Case Manager in Sioux City. The role handles complex case management, paternity, medical support, and order modifications, with the aim of helping families establish and maintain support.

This full-time position offers a hybrid work arrangement after training, occasional travel, and requires a valid driver’s license.

Qualifications

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

Responsibilities

• Perform complex case management for paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Communicate with community partners including human service agencies, employers, clerks of court, county sheriff, attorneys and others via phone, email and written correspondence.
• Analyze a variety of complex case situations and legal scenarios to determine appropriate actions to establish, maintain or modify support.
• Use Microsoft Office programs (Excel, Word, Outlook) and learn ICAR; maintain confidentiality as required.
• Adhere to confidentiality provisions in the Code of Iowa.

Skills

Case management

Conflict resolution

Microsoft Office

Communication skills

Attention to detail

Education

Associate’s degree

3 years education/experience

18 months public contact (state)

1 year with Child Support Services

Tools

ICAR

Excel

Outlook

Word

Job description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you!

As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.

Hours, Work Location and Requirements

This position is in the Sioux City Child Support Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.

Job Duties

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
• Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with

• Critical thinking skills and executing complex tasks independently
• Strong organizational skills and attention to detail
• Customer service, including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Ability to handle confidential information with discretion
• Extreme accuracy in mathematical calculations and timelines
• Extreme accuracy in mathematical calculations and timelines.

Geographical Information

• This position is located at the Sioux City CSS office. Sioux City has a variety of recreational, social, and professional opportunities. The growing list of amenities includes: Shopping, local restaurants, 70 miles of recreational trails, arts and music festivals, concerts, Art Center, Launch PAD Children's Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events. Convenient access to hospitals, medical offices, banks, library, and other services. Conveniently located near the Missouri River where you can enjoy biking and walks along the river trails, fishing, boating, golf courses, and many eating establishments. Home to Morningside College, Briar Cliff College and Western Iowa Tech Community College.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

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Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Additional Qualification Requirements

This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
4. Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.