Child Support Agent II

Alamance County Veteran Service Office; Greensboro (NC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Benefit

Vision Benefit

Job summary

Alamance County Veteran Service Office in North Carolina is seeking a dedicated Child Support Agent to ensure families receive the financial support they deserve. Under general supervision, you will apply your knowledge of Child Support programs and the ACT system to manage cases, track payments, and support families toward stability.

This role requires frequent court engagement and a detail-oriented, tech-savvy mindset.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Three years in eligibility, investigative, judiciary or legal work, or a four-year degree with related experience.
• Valid NC driver's license and clean driving record.

Responsibilities

• Establish paternity and support obligations through court action.
• Interview custodial and noncustodial parents.
• Gather data, evidence, and documentation for court proceedings.
• Attend court and coordinate with attorneys and court personnel.

Skills

Accountability

Accuracy

Autonomy

Oral communication

Written communication

Customer service

Time management

Education

Associate's Degree

Four-year degree

Criminal justice degree

Job description

Job Purpose

Are you ready to play a key role in helping families thrive? As a Child Support Agent, you’ll work under general supervision while using your expertise to ensure children receive the financial support they deserve. This role combines problem-solving, technology, and family advocacy to make a tangible impact every day. Successful employees bring a strong knowledge of Child Support programs and a deep understanding of the State Automated Collection and Tracking (ACT) system, leveraging technology to manage cases efficiently, track payments, and support families in achieving stability. This is more than a job—it’s an opportunity to empower families, strengthen communities, and contribute to the well-being of children across the county. If you are detail-oriented, tech-savvy, and motivated by meaningful work, this position offers a rewarding career with real purpose. This position requires frequent court engagement.

Location: Health & Human Services, NC

Job Type: Full-time

Job Number: 202500148

Department: Social Services

Opening Date: 11/24/2025

Closing Date: Continuous

Responsibilities

• Responsible for the establishment of paternity and support by performing the following duties:
• Establishing paternity and support criteria for cases through court action.
• Interviewing custodial and noncustodial parents
• Explaining the program and to obtain data regarding the absent parent.
• Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.
• Ensures knowledge of latest policies and procedures of the Child Support Program.
• Gathers evidence for court by drafting the proper papers, evaluating testimony and evidence and determining the necessity of court action and involvement.
• Attendees court and communicates with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Skills & Abilities

Education & Experience

High School Diploma or G.E.D. required. Associate's Degree or further education preferred. Three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or an associate degree in business administration, human resources, law enforcement or closely related degree and one year of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work; or a four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides the knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience. One year of experience as a Child Support Agent I or in the field of law enforcement or comparable field requiring knowledge in enforcing laws and the court system, or a four-year degree in criminal justice. A copy of a certified college transcript and a letter of reference must be provided upon request.

Computer Skills: Proficient in MS Office (Excel, Word and PowerPoint Experience). Proficient intermediate past computer experience.

License/Credentials: Possession of a valid N.C. driver's license is required for this position and maintaining a driving record in accordance with Alamance County policy.

Physical Demands

N (Not Applicable)

O (Occasionally)

F (Frequently)

C (Constantly)

Stand F

Walk F

Sit F

Manually Manipulate O

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Lift/Carry

10 lbs or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. O

Over 100 lbs. O

Push/Pull

12 lbs or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. O

Work Environment

Standard office environment

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.