Child Safety Operations Specialist - Trust and Safety

TikTok; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

TikTok is seeking a Child Safety Operations Specialist to join the Trust & Safety team in Austin. You will evaluate risk, manage time-critical escalations, and support enforcement workflows protecting users from harmful content.

The role involves handling sensitive material, collaboration with law enforcement and cross-functional partners, and potential weekend shifts. We value resilience and strong communication under pressure.

Qualifications

• Hands-on experience in investigative or Trust & Safety analytics.
• Knowledge of child safety policies or legislation.
• Experience with reviewing sensitive content and removal workflows.
• Ability to analyze information to assess threats and risks.
• Ability to make independent decisions in fast-paced environments.
• Excellent verbal and written communication, adaptable to stakeholders.
• Experience working in a high-tempo environment.

Responsibilities

• Evaluate risk, threats, and user safety in time-critical escalations.
• Operate with sensitive content including child safety material.
• Support quality and tooling enhancements across CST workflows.
• Conduct deep dives, RCAs, and brief leadership for timely resolutions.
• Collaborate across stakeholders and enforcement processes in T&S ecosystem.
• Develop and test enforcement mechanisms for scaled operations.
• Review escalations from users and Law Enforcement.
• Coordinate with internal and external partners to ensure user safety.
• Available for weekend work on rotating or regular Tue-Sat or Sun-Thu schedules.

Skills

Investigative role

Threat assessment

Communication skills

Multi-tasking

Independent decision-making

Deadline-driven

Tools

Investigation tools

Case management systems

Job description

Child Safety Operations Specialist - Trust and Safety

Location:

Austin

Employment Type:

Regular

Job Code:

A77793

Responsibilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
• Support quality and tooling enhancements across operational workflows to increase efficiency, accuracy and sustainability of CST reporting.
• Be able to conduct deep dive analysis and RCAs, and provide strong written and verbal updates to xFn and LEO leadership to ensure timely resolution of on and off platform risks.
• Work effectively across a wide range of stakeholders, and possess strong knowledge of the T&S ecosystem including moderation pipelines, enforcement mechanisms and case management processes.
• Develop and support the testing and implementation of innovative enforcement mechanisms to support scaled operations.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.
• Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualification(s):

• Hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
• Knowledge of child safety policies and/or legislation.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risks, and problem solving skills.
• Proven ability to make important decisions independently and multi-task, responding quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams and law enforcement partners.
• Proven ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred qualification(s):

• Experience working in T&S.
• Experience with social media, investigative and analytical tools, and online research.
• Strong understanding of models, LLMs, generative AI, and related architectures, with hands-on experience in model labeling and performance optimization.
• Strong documentation skills for reporting findings, vulnerabilities, and enhancement recommendations.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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