Child Protective Services Specialist 3

NYS Office of Children and Family Services; City of Albany (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

NYS Office of Children and Family Services in Albany seeks a Supervising Child Protective Services Specialist 2 to oversee frontline teams and ensure timely response to referrals. You will supervise staff, manage the statewide hotline workflow, and coordinate resources with local districts and agencies to protect children and strengthen service delivery.

The role requires strong leadership and analytic skills to interpret data and communicate with partners.

Qualifications

• Supervise staff and set performance expectations.
• Coordinate and manage resources for hotline operations.
• Promote staff development, QA and productive workflow.
• Interpret data and communicate findings to stakeholders.

Responsibilities

• Supervise CPS Specialist 2 staff and set performance expectations.
• Manage daily hotline call volume and staffing resources with policy knowledge.
• Promote staff development, QA, productivity and liaison with districts.
• Interpret data and communicate findings to stakeholders in writing and verbally.
• Additional duties will be discussed during the interview.

Skills

Staff supervision

Performance management

Staff development

Data interpretation

Stakeholder communication

Job description

Duties Description

Supervise Child Protective Services Specialist 2’s, communicate performance expectations and monitor staff performance.

Manage daily child abuse and maltreatment hotline call volume and staffing resources using knowledge and understanding of relevant sections of Social Service Laws, the Family Court Act and agency policies and procedures.

Promote staff development, quality assurance, productivity, personnel management, and relationships with local districts and voluntary agencies.

Understand and interpret data as necessary, effectively communicate with stakeholders verbally and in writing.

Additional duties will be discussed in detail during the interview.

Minimum Qualifications

One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 transfer.

Provisional Qualifications

One year of permanent competitive or 55b/c service as a Child Protective Services Specialist 2.

This position may be designated 55 b/c and is subject to verification of applicant eligibility.

Additional Comments

Background Investigation Requirements:

• All prospective employees will be investigated through a Criminal Background Check (CBC), which includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee’s employment application, may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information, and may be required to pay any necessary fees.
• All prospective employees will be screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees will be required to pay any necessary fees.
• For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable.

The Office of Children and Family Services (OCFS) is an equal opportunity employer. OCFS does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status or status as a victim of domestic violence, or other applicable legally protected characteristics. We devote special attention to dismantling racial injustice and recognize that diversity in our workforce is critical to fulfilling our mission. We are committed to the diversity of our staff, and encourage applicants from marginalized communities to apply. In furtherance of Executive Order 31 and OCFS’s mission to have a diverse workforce, all people with disabilities are encouraged to apply. All applicants must be dedicated to working in and sustaining an environment of inclusion that affirms and celebrates the backgrounds, learned and lived expertise, whole identities, and individual perspectives of our staff. Applicants of all backgrounds and experiences are encouraged to self-identify during the application process.