Child Protective Field Training & Support Lead

Florida; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

The Florida Department of Children and Families is seeking a skilled professional to advance Child Protective Investigators through field support and expert guidance. This role emphasizes real-time coaching during investigations, reviewing casework and safety plans, and ensuring accurate documentation across systems to promote high standards of protection for children.

Responsibilities include observing CPI field activities, scheduling assessments, mentoring investigators, and contributing to

Qualifications

• Knowledge of theories and practician child protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of investigative techniques.
• Knowledge of interviewing and observation techniques.

Responsibilities

• Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers.
• Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness and proper documentation.
• Provides real-time support/guidance by scheduling field assessments (random and scheduled) during investigative activities conducted by CPIs to provide on-the-job training.
• Assist in providing guidance to investigators by coaching, motivating, modeling and providing other mentoring initiatives.
• Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.
• Observe, analyze, and evaluate individual CPI performance to determine their effectiveness and level of competency and provide recommendations to regional management regarding actions to improve performance.
• Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.
• Based on field experience and observations, recommendations to the Department’s Program Office on enhancements to both CPI pre-service and in-service training to ensure the development and maintenance of a comprehensive and relevant training curriculum.
• Serves as a subject matter expert in child protective investigations.
• Establishes and maintains cooperative working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
• Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.
• Other job-related requirements for this position: On-Call

Job description

The Florida Department of Children and Families is seeking a skilled professional to advance Child Protective Investigators through field support and expert guidance. This role emphasizes real-time coaching during investigations, reviewing casework and safety plans, and ensuring accurate documentation across systems to promote high standards of protection for children.

Responsibilities include observing CPI field activities, scheduling assessments, mentoring investigators, and contributing to