Child Care Consultant

nc; United States; Remote; USD 53,000 - 92,000; Full time

Job summary

The North Carolina Department of Health and Human Services is seeking a Human Services Program Consultant I (S) to support regulatory oversight of child care services. This fully remote role requires independent planning and management of daily work across assigned counties, with emphasis on licensing compliance and investigations.

Responsibilities include reviewing facilities, documenting findings, and coordinating follow-up actions while maintaining professional communication and adherence to

Qualifications

• Proficient use of Microsoft Word and Excel to prepare regulatory documentation and organize case information.
• Experience conducting on-site reviews of child care environments and assessing compliance indicators.
• Ability to manage independent field-based workloads across multiple counties and meet regulatory timeframes.
• Proven effectiveness in resolving high-stress regulatory situations with clear communication and sound judgment.
• Experience evaluating provider practices by reviewing records and ensuring adherence to procedures.

Responsibilities

• Monitor child care centers and homes for licensing compliance through scheduled and unscheduled visits.
• Investigate reports alleging licensing violations and document findings accurately.
• Help providers understand and achieve compliance with state regulations.
• Review facility operations and records to verify health, safety, and program standards.
• Prepare clear regulatory documentation and reports using Word, Excel and related tools.
• Communicate findings, expectations, and guidance to providers professionally.
• Plan daily workload independently to meet program expectations across counties.
• Respond to high-stress situations with calm, professional judgment.
• Coordinate follow-up activities to ensure timely resolution of issues.
• Maintain accurate records to support regulatory decisions and monitoring.

Skills

Word & Excel

On-site reviews

Independent workload management

High-stress decision making

Provider evaluation

Tools

Microsoft Word

Microsoft Excel

Job description

Agency

Dept of Health and Human Services

Division

Child Development

Job Classification Title

Human Services Program Consultant I (S)

Position Number

60038672

Grade

NC14

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Child Care Consultant supports the regulatory functions of the Division by assisting potential and current child care providers in understanding and meeting child care licensing requirements. The role operates remotely within assigned service counties and requires independent planning and management of daily work.

Responsibilities include monitoring licensed and unlicensed child care settings for compliance, conducting investigations related to alleged violations, and documenting findings in accordance with program expectations. The position relies on effective communication and professional conduct in highly stressful situations. This role also utilizes computer software applications, including Microsoft Word and Excel, to complete regulatory and administrative tasks.

Key Duties Include:

• Monitor child care centers and homes for compliance with applicable licensing requirements through scheduled and unscheduled visits.
• Investigate reports alleging violations of licensing requirements, including allegations of unlicensed operation, and document findings accurately.
• Assist potential and current child care providers in understanding, achieving, and maintaining compliance with state child care regulations.
• Review facility operations, records, and practices to verify adherence to health, safety, and program standards.
• Prepare clear, accurate documentation and reports using Microsoft Word, Excel, and other required software applications.
• Communicate findings, expectations, and regulatory guidance to providers in a professional and supportive manner.
• Plan and manage daily workload independently to meet program expectations across assigned service counties.
• Respond to high‑stress situations with calm, professional judgment to support effective regulatory oversight.
• Coordinate follow-up activities to ensure timely resolution of compliance issues and corrective actions.
• Maintain accurate records to support regulatory decisions and ongoing monitoring activities.

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $65,277.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

Knowledge Skills and Abilities/Management Preferences

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Proficient application of Microsoft Word and Excel to prepare regulatory documentation, organize case information, and support reporting tasks with accuracy and consistency.
• Experienced in conducting on-site reviews of child care environments to assess compliance indicators, document observations, and identify conditions requiring corrective action.
• Skilled in managing independent, field‑based workloads across multiple service counties, including planning daily schedules and meeting regulatory timeframes.
• Proven effectiveness in resolving high‑stress regulatory situations through clear communication, professional decision‑making, and consistent application of program expectations.
• Experience evaluating provider practices by reviewing records, verifying operational procedures, and preparing structured summaries supporting compliance determinations.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

This Position Is Eligible For A Fully Remote Work Option

About Child Development and Early Education (CDEE):

The Division of Child Development and Early Education (DCDEE) ensures that the health and safety of children in child care programs, to promote quality child care by implementing evidenced-based standards and to increase access to quality child care to families and children across North Carolina.

About Regulatory Services:

The Regulatory Services Section monitors and licenses all childcare programs in North Carolina.

Compensation and Benefits:

• The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid p