Child and Adolescent Program Assistant

Claratel Behavioral Health; Decatur (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative community-based organization is seeking a dedicated Front Desk Coordinator to join their team. This role is crucial in providing clerical support and ensuring smooth operations within the program. You will be responsible for communicating with guardians, coordinating schedules, and maintaining patient records while adhering to HIPAA regulations. Join a mission-driven team that is committed to supporting the community and making a difference in the lives of individuals with behavioral health needs. If you thrive in a dynamic environment and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• 1 year of front desk experience in a medical office or hospital setting.
• Strong data entry skills with a minimum typing speed of 45 WPM.

Responsibilities

• Regularly contact guardians via phone and email.
• Coordinate scheduling for school-based clinicians.
• Maintain reports and update insurance eligibility.

Skills

Verbal Communication

Written Communication

Multitasking

Data Entry

Electronic Medical Records

Computer Applications Proficiency

Education

High School Diploma

Medical Administrative Assistant Program

Tools

AVATAR Electronic Medical Record Software

Job description

3110 Clifton Springs Rd, Decatur, GA 30034, USA Req #977

Friday, May 9, 2025

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia. We offer a full range of mental health services, developmental disabilities programs, and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of over 500 staff members, including physicians, nurses, clinicians, and support personnel. Our mission is to help our clients and their families recover from disabilities and lead productive lives by providing high-quality, evidence-based services in the least restrictive settings.

Position Overview:

Under general supervision, the role involves performing a variety of clerical support functions for a program or administrative department. The position may include acting as a program coordinator, requiring knowledge of program operations, policies, and procedures.

DUTIES AND RESPONSIBILITIES:

1. Regularly contact guardians via phone and email.
2. Answer incoming calls and respond to requests.
3. Ensure patient rights are protected by adhering to HIPAA regulations.
4. Maintain excellence in verbal and written communication skills.
5. Coordinate scheduling for school-based clinicians.
6. Support departmental operations, including ordering supplies and materials needed for C&A staff.
7. Coordinate programmatic operations, working with vendors, school, and court personnel, and other stakeholders.
8. Carry out administrative tasks such as maintaining reports and updating insurance eligibility.

MINIMUM REQUIREMENTS:

1. High School Diploma or equivalent.
2. Ability to multitask effectively.
3. At least 1 year of front desk experience in a medical office or hospital setting.
4. Experience with Electronic Medical Records.
5. Proficiency in computer applications and basic office equipment.
6. Strong data entry skills with a minimum typing speed of 45 WPM.

PREFERRED QUALIFICATIONS:

1. Experience working in a mental health environment.
2. Completion of a Medical Administrative Assistant program.
3. Experience with AVATAR electronic medical record software.

WORKING CONDITIONS:

• Work hours are from 8:15 AM to 5:00 PM. Staff are expected to learn all aspects of the Front Desk process and perform other duties as needed.

We appreciate your interest in joining our team. Due to the high volume of applications, we will contact only those selected for an interview. Thank you for your understanding and best wishes in your job search.

Claratel is an Equal Employment Opportunity Employer (EOE).

It is Claratel’s policy not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, domestic violence victim status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic protected by law. This policy covers all employment aspects, including hiring, promotion, and termination.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305).

• 3110 Clifton Springs Rd, Decatur, GA 30034, USA