Chief Technology Officer
Smartsuite
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Job summary
Capitolis seeks a Chief Technology Officer to lead engineering and technology strategy, ensuring architecture, platforms and delivery practices align with business goals. You will own platform reliability, drive security integration, and set governance for releases and DevOps with IT operations.
You will report engineering performance and technology risk to the executive team, collaborate with CIO/CSO, and lead a high-performing, security-conscious engineering organization.
Responsibilities
- Set technology and architecture direction
- Lead engineering organization, practices and delivery performance
- Own platform reliability, scalability and technical debt decisions
- Govern release, change and DevOps practices with IT operations
- Partner with security on secure engineering and vulnerability management
- Report engineering performance and technology risk to the executive team
Job description
The Chief Technology Officer leads engineering and technology direction: architecture, platforms, delivery practices and the reliability of what engineering ships. They balance product velocity with operational stability and security, and report engineering performance and technology risk to the executive team.
The Chief Technology Officer leads engineering and technology direction: architecture, platforms, delivery practices and the reliability of what engineering ships.
- Set technology and architecture direction
- Lead engineering organization, practices and delivery performance
- Own platform reliability, scalability and technical debt decisions
- Govern release, change and DevOps practices with IT operations
- Partner with security on secure engineering and vulnerability management
- Report engineering performance and technology risk to the executive team
Who this role reports to, who reports to them, and the peers they work with most.
Chief Executive Officer
- Product Manager
- Engineering Manager
- Chief Information Officer
- Chief Information Security Officer
- IT Operations Director
Architecture, platforms, delivery practice and reliability are yours, and the executive team holds you to velocity and stability at once. SmartSuite gives a Chief Technology Officer releases, deployments and change windows with approvals and rollback records, incidents traced to the releases behind them and vulnerabilities tracked beside the engineering work that fixes them.
One go or no-go checklist across teams.
Release Management holds scope, approvals and rollback steps for each release, so a go or no-go decision across teams is made against the same checklist.
IT Operations Management suite
Agile Project Management shows sprint progress, velocity and completion live from the sprint records, so you can see which Engineering Manager's team is slowing and ask why before the quarterly review.
Project Management suite
Agile Project Management organizes epics and features under higher-level initiatives, so technical debt work competes for capacity on the same board as product features rather than being argued separately.
Project Management suite
Which change preceded which outage
IT Operations Planning & Analytics puts outages, maintenance and releases on one calendar with dependency context, so the IT Operations Director and you can see which change preceded which event.
IT Operations Management suite
Security priorities in engineering queues
Vulnerability Management routes findings by criticality to the system owner with a deadline, so the Chief Information Security Officer's priorities appear in engineering queues rather than in a separate report.
Cybersecurity suite
Post-event reviews that change practice
Incident Management captures root cause, follow-ups and improvement actions after each event, so repeat failures turn into definition-of-done changes with owners rather than retrospective notes.
IT Operations Management suite
Throughput and reliability on one page
Delivery throughput, incident trends and open technical risk are read from engineering and operations records, so the executive team sees delivery and stability together rather than as competing claims.
IT Operations Management suite
Deployment history for SOC 2 and ISO reviews
Changes, approvals and deployments keep a full history, so when an auditor tests secure development or change control the evidence is in the records your teams already maintain.
IT Operations Management suite
Release notes drafted from the sprint
The AI Assistant in a SmartDoc field drafts release notes and sprint summaries from the work items you pull into the document, so executive updates on what shipped take minutes rather than a status meeting.
IT Operations Management suite
Release and deployment. Tracks releases, deployments and change windows across teams with approvals and rollback records.
Monitoring and events. Connects monitoring events and incidents to the services and releases that caused them.
Security. Tracks vulnerabilities and remediation by system and owner alongside engineering work.
Reporting. Reports delivery throughput, reliability and technical risk from engineering records.
Plan and deploy releases with release calendars, change approvals, environment tracking, and dashboards across systems and environments.
Monitor, analyze, and optimize IT operations with real-time dashboards, performance metrics, and data-driven planning across services.
Identify, prioritize, and remediate vulnerabilities across systems and applications with automated workflows, SLA tracking, and real-time operational visibility.
Plan and deliver work with Agile methodologies, using sprint management, backlogs, and live dashboards for your teams.
Capture and resolve incidents with structured workflows, real-time visibility, and integrated response across risk, compliance, and operations.
ITIL 4's software development, deployment and release practices and the DORA (DevOps Research and Assessment) software delivery metrics, which cover throughput and instability, are the common references for engineering leadership; ISO/IEC 20000-1 and COBIT 2019's build, acquire and implement objectives cover governance of change. Sector regulation reaches the CTO through secure-development expectations: NIST's Secure Software Development Framework (SP 800-218) for suppliers to US government, PCI DSS Requirement 6, the EU's Digital Operational Resilience Act for financial entities and HIPAA's technical safeguards in healthcare.
Guides and definitions from the GRC Knowledge Center and the What-is glossary, chosen for this role.
The Chief Technology Officer sets technology and architecture direction, leads the engineering organization, its practices and delivery performance, owns platform reliability, scalability and technical debt decisions, governs release, change and DevOps practices with IT operations, partners with security on secure engineering and vulnerability management, and reports engineering performance and technology risk to the executive team. In SmartSuite those practices run in Release Management, Agile Project Management, Vulnerability Management and Incident Management.
SmartSuite tracks releases, deployments and change windows across teams in Release Management, with approvals and rollback records on each release. The CTO can see what each team is shipping, whether it has been approved and what the rollback is if it fails, which is the evidence that the release governance agreed with IT operations is being followed. The Engineering Manager and DevOps Engineer plan their releases in the same record.
Monitoring events and incidents are connected to the services and releases that caused them, so when reliability drops the CTO can see whether a release is behind it. Incident Management holds the incidents, IT Operations Planning & Analytics the operational picture, and the link to releases supports the balance the role owns between product velocity and operational stability: the data shows which kinds of change produce incidents, rather than leaving the argument to opinion.
Vulnerability Management tracks vulnerabilities and their remediation by system and owner alongside the engineering work, so fixing a vulnerability is a tracked item with an owner in the same place as feature work, not a list handed over by security. The Chief Information Security Officer sees remediation progress on the systems they are concerned about, and the CTO sees the security debt each team carries when deciding on technical debt priorities.
SmartSuite reports delivery throughput, reliability and technical risk from engineering records, so the CTO's report to the Chief Executive Officer is a view of how engineering is performing rather than a narrative. Agile Project Management holds the delivery work, so throughput comes from the backlog; reliability comes from incidents and their links to releases; and technology risk from vulnerabilities and remediation. The Chief Information Officer and IT Operations Director read the same service and incident records.
SmartSuite is the governance and reporting record over engineering delivery: releases, approvals, rollback plans, incidents and vulnerabilities, with the teams' build, source control and deployment tools continuing to do the engineering work. New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows, starting with release tracking and incident links and adding vulnerability remediation and backlog reporting as teams adopt them. Secure-development expectations from regulators are then evidenced from the record.
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