Chief Strategy and Operations Officer

Family Service Agency of Santa Barbara County; Santa Barbara (CA); On-site; USD 135,000 - 175,000; Full time

Job summary

Family Service Agency of Santa Barbara County seeks a Chief Strategy & Operations Officer who reports to the CEO and sits on the executive leadership team. The role collaborates with the CEO and other leaders to shape strategic direction, expand programs, ensure operational excellence, and execute the agency’s mission with cultural sensitivity and trauma-informed practices.

You will lead human resources, operations, risk management, budgeting, and fundraising efforts; supervise senior teams;

Qualifications

• Graduate degree in management or related field.
• Experience leading senior management teams in human services is preferred.

Responsibilities

• Provide leadership and strategic direction with CEO and senior leaders.
• Oversee HR, operations, budgeting, and risk management to ensure organizational health.
• Develop and monitor program quality, evaluation, and financial controls.
• Cultivate partnerships with funders and community stakeholders.
• Lead fundraising, communications, and policy development initiatives.

Skills

Leadership

Strategic planning

Executive communication

Change management

Education

Graduate degree

Senior mgmt experience in human services

Tools

Microsoft Office

SharePoint

Job description

Reporting to the Chief Executive Officer (CEO), the Chief Strategy & Operations Officer is a member of FSA’s executive leadership team. The position works with the CEO and the Chief Strategy & North County Programs Officer in the overall strategic and operational management of Family Service Agency’s culturally sensitive staff, programs, expansion, and execution of its mission.

FSA strives to be a trauma-informed and resilience-oriented organization. Working with those impacted by trauma can affect staff in various ways, so FSA actively identifies and employs methods to support staff to embody a healthy and sustainable balance of care.

Responsibilities

Work with the CEO and the Chief Strategy & North County Programs Officer in Providing Leadership and Management

• Integrate the Agency’s vision and values within its programs, human resources and operations.
• Develop and promote strategic business planning, including development of agency policies and procedures.
• Ensure ongoing programmatic excellence, rigorous evaluation, and consistent quality of finance, operations, human resources, fundraising, communications, and systems; recommend timelines and resources needed to achieve strategic goals.
• Actively engage and energize FSA staff, Board members, committees, partnering organizations, volunteers, and funders.
• Lead, coach, develop, evaluate, and retain FSA’s high-performance Leadership and Management teams.
• Ensure effective systems to track program, operations, and human resources outcomes, and regularly evaluate to measure successes that can be effectively communicated to the Board, funders, and other constituents.
• Work with the CEO and CS&NCPO in developing and managing the budget.
• Develop equitable and market driven compensation for staff across the agency.
• Assist in developing funding proposals, including proposal concepts, structure and writing.
• Contribute to the agency’s multicultural competence through biannual All-Staff Meetings and trainings.
• Cultivate relationships countywide with the goal of increasing agency and program awareness and visibility.
• Represent the Agency with funders, partnerships/coalitions and the larger community, including attending. regular meetings of funders and community partners.
• Identify opportunities for program expansion and growth.

Executive Oversight of Human Resources and Operations

• Provide leadership and strategic direction for Human Resources and Operations to ensure organizational health, workforce excellence, legal compliance, risk management, and operational effectiveness.
• Lead FSA’s business systems and ensure practices are ethical, equitable, and legally and contractually compliant
• Assume lead role with human resources and operations functions on an as‑needed basis.

Privacy Officer

• Develop, manage, and implement processes to ensure the agency’s compliance with applicable federal and state HIPAA regulations and guidelines, particularly regarding the organizations access to and use of protected health information (PHI).
• Draft and implement procedures for addressing and resolving HIPAA and FSA policy breaches, and complaints regarding the agency’s privacy policies and procedures.
• Ensure the security and privacy of Agency data, information systems, communication lines, and equipment.

Crisis Response

• Oversee FSA’s Crisis Response program.
• Lead Crisis Response Committee in the development and implementation of individual program, regional and countywide crisis response plans.
• Ensure staff receive appropriate training to mobilize in the event of a crisis.

Program/Department and Staff Supervision

• Maintain staffing levels by recruiting, interviewing, selecting, orienting, developing, and evaluating staff.
• On a weekly basis, meet individually with direct reports to provide ongoing feedback and direction, support, consultation, and discuss any corrective actions as needed.
• Facilitate weekly team meetings or as needed to ensure delivery of information is timely.
• Monitor employee productivity and evaluate outcomes.
• Review and approve requests for leave, timecards, and other administrative tasks.
• Conduct training and create other professional development opportunities to develop employee skills and knowledge.
• Conduct formal employee yearly evaluations to set goals based on performance and department objectives.
• Maintain a safe and inclusive work environment by establishing and enforcing FSA standards and adhering to legal regulations.

Community Partnerships

• Interface with local partners, and other funders for successful project implementation.
• Cultivate and maintain effective relationships with community partners, stakeholders, and funders.
• In collaboration with other management team members, coordinate staff response to crises that arise within programs, human resources, operations, or in the community according to existing agency protocols.
• Network with community partners to cultivate relationships to increase FSA’s visibility and position in the community. Attend community events in the evenings or weekends.

Management Team Member

• Work with directors, managers, supervisors, and other staff to support efforts by leveraging resources and staff.
• Participate and collaborate with FSA programs to ensure alignment across program operations and program development.
• Participate in the ongoing development, evaluation, and implementation of operational and strategic plans. Attend agencywide meetings.
• Implement quality assurance and risk management processes.
• Participate in and support agency-wide organizational initiatives.
• Implement, adhere to, and enforce systems, policies, and procedures.
• Participate in Board meetings or other agency committees as needed.
• Model and ensure an inclusive, welcoming, and inspiring organizational culture aligned with FSA’s values.
• Provide a safe, and trauma-informed environment for staff, clients, and community partners.
• Cultivate a climate that invites and motivates employees from diverse backgrounds, providing the platform and support to grow and lead at FSA.
• Exemplify thoughtful and open communication with colleagues and community partners by providing constructive feedback about programs, operations, human resources, staffing, and other matters related to working at FSA.
• Ability to work with people of diverse backgrounds and exhibit cultural humility.
• Practice continuous learning and apply skills and knowledge for personal, professional, and organizational improvement.
• Other duties as assigned.

Employment standards

• Excellent written and communication skills are required.
• A professional attitude, a team player, and the ability to maintain confidentiality are necessary.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Action-oriented and adaptable.
• Ability to work effectively in collaboration with diverse groups of people.
• Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.
• Unwavering commitment to quality programs and data‑driven evaluation.
• Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives, and budget management.
• Familiarity with community resources and working knowledge of trauma-informed care
• Familiarity with clinical practices preferred.
• In-depth knowledge of program delivery systems and ability to contribute to and drive decisions impacting program policy and procedures according to changing community needs.
• Demonstrated ability to manage complex programmatic, departmental, and staffing priorities and align them to FSA strategic partnerships.
• Demonstrated ability to implement and lead new and diverse program and departmental expansion opportunities.
• Demonstrated ability to monitor, understand, and interpret legislative and policy landscape at the local, state, and federal levels regarding FSA programs, departments, and services.

Qualifications

• Graduate degree in applicable field such as organizational management, public administration, or social work, and six years of senior management and supervision experience in human services required, OR bachelor’s degree in applicable field and 10 years of senior management and supervision experience in human services.
• Bilingual in English and Spanish preferred.
• Experience in program budgeting, design, implementation, and management.
• Demonstrated proficiency in Microsoft Office, including MS Word, Excel, SharePoint, and Outlook. Ability to learn and apply knowledge and skills to various types of software.
• Background check required.
• Valid automobile insurance and a valid California Driver License are required.
• Reliable transportation is necessary to travel throughout Santa Barbara County

Salary range

$135,000 – $175,000, DOE

Classification

Exempt

Location

Santa Maria, Guadalupe, Lompoc, Santa Barbara, Carpinteria, County-Wide