Chief Steward

Sandy Lane Hotel; Louisiana (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Sandy Lane Hotel is seeking a Chief Steward to lead the Stewarding Department and support the department head in maintaining high standards of service and sanitation for all F&B operations. The role requires overseeing daily setups, breakdowns, and inventory control while ensuring guest satisfaction and compliance with company standards.

The Chief Steward will manage staffing, train staff, monitor performance, and coordinate with other departments to guarantee smooth service during events and

Qualifications

• Strong customer service and communication skills
• Three years’ supervisory experience in hospitality
• Ability to manage staffing, inventory, and sanitation standards

Responsibilities

• Supervising set ups and breakdowns at functions
• Ensuring catering services meet required standards
• Manage and supervise the Stewarding Department, ensuring sanitation compliance
• Maintain OS&E inventory and ensure adequate tableware for events and restaurants
• Coordinate with engineering and trash removal as needed
• Recruit, train, and discipline stewarding staff
• Monitor staff performance and ensure weekly staffing levels
• Check stations for cleanliness and uniform compliance
• Lead pre-function meetings and roll calls

Education

Secondary education with passes in English Language and Mathematics

Job description

CHIEF STEWARD

Sandy Lane, an exclusive AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Chief Steward for our Stewarding Department.

The Role

The Chief Steward will report to the Executive Chief Steward and will be responsible for assisting the department head with ensuring that there is an adequate amount of all F&B operating equipment and available for all service operations.

Key Responsibilities:

• Supervising set ups and breakdowns at various functions if necessary.
• Assisting with ensuring that catering services are performed to required standard.
• Assist with the overall management of the Stewarding Department, ensuring compliance with all Game Plan Standards
• Ensuring that all sanitation standards are maintained
• Assist the Executive Chief with the management and control of Operating Supplies and Equipment (OS & E ); ensuring adequate tableware is available for functions and restaurants.
• Ensure cleaning schedule programmed is adhered to, supervising monthly OS&E inventory in absence of Stewarding Manager.
• To assist in the recruitment, training, directing and discipline of stewarding personnel.
• Check all associates for cleanliness, appearance and proper uniform.
• Conduct pre-function meetings and roll call.
• Check all stations before, during and after shift to ensure compliance with side duty responsibility and at the required standard
• To measure employee performance and their daily task and to ensure all are done.
• To ensure adequate staffing for each area on a weekly basis.
• Control chemical cost consumption as per budget and keep a check on chemical usages
• In absence of Manager to co-operate with engineering department and maintain communications with the trash removal company.
• In the absence of the Stewarding Manager, to co-ordinate and supervise catering, including transporting, food set up and dishwashing.
• Inspect all back of house food service areas for cleanliness and report any equipment irregularities / failures.

Our preferred candidate must possess:

• A good secondary education with passes in CXC English Language and Mathematics
• Three years’ experience in a similar position preferably in a hotel environment one of which should be in a supervisory position
• Good customer service, interpersonal, organizational and time management skills along with the ability to prioritize
• Good communication skills with both internal and external guests.
• Ability to anticipate needs and be flexible in meeting request
• Ability to remain calm, objective and courteous under pressure and in stressful situations

The successful candidate must be in excellent physical condition to perform extensive walking, bending, lifting and stretching. It is a requirement that the candidate must have a flexible working style as long hours are required from time to time.