Chief Program Officer - Tulsa Day Center

Schnake Turnbo Frank; Tulsa (OK); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement options

Job summary

Tulsa Day Center is seeking a Chief Program Officer to guide and grow services for individuals experiencing homelessness. The CPO will lead program strategy, delivery, staff development, and performance evaluation to ensure high-quality, client-centered outcomes.

As a member of the executive team, the CPO partners with the CEO to advance organizational priorities, strengthen operations, and foster partnerships with government, healthcare, housing providers, and community organizations.

Qualifications

• Five years of management experience in nonprofit or human services leadership.
• Active license as LCSW, LADC, or LPC preferred.
• Strong understanding of homelessness, housing instability, crisis response, and community-based services.
• Experience overseeing budgets, grants, funding compliance, and performance measurement.
• Proven ability to build partnerships with diverse stakeholders.

Responsibilities

• Provide strategic and operational oversight of programs and services, aligning with mission.
• Lead program development, implementation, evaluation and continuous improvement.
• Set goals, metrics, and accountability standards to measure success.
• Oversee day-to-day operations and ensure responsive service delivery.
• Lead, mentor, and develop program directors, managers, and staff.
• Oversee program budgets, resource allocation, and financial performance; ensure compliance.
• Represent Tulsa Day Center in community partnerships and cross-sector collaboration.
• Monitor program performance, client outcomes, and service quality; report to CEO/Board.

Skills

Nonprofit leadership

Program management

Stakeholder collaboration

Licensure (LCSW/LADC/LPC) preferred

Education

Bachelor’s degree in social work, human services, public administration, business, or related field

Master’s degree preferred

Job description

Mission: to serve those who are experiencing or at risk for homelessness

Vision: We envision a future where every Tulsan has a home.

Chief Program Officer

POSITION SUMMARY

Tulsa Day Center (TDC) serves individuals experiencing homelessness by providing comprehensive support services designed to address situational, chronic, and transitional housing instability. Through emergency shelter, rapid rehousing, permanent supportive housing, medical assistance, legal aid, and other essential services, Tulsa Day Center empowers individuals to achieve stability and long-term success. The organization also owns and operates Hudson Villas, a 60-unit apartment complex, along with additional permanent supportive housing options.

The Chief Program Officer (CPO) is an executive leader responsible for overseeing Tulsa Day Center's programs and services for individuals experiencing homelessness. The CPO provides strategic, analytical and operational leadership across program development, service delivery, staff development, and performance evaluation to ensure high-quality, effective services aligned with the organization's mission.

As a key member of the executive leadership team, the CPO partners with the Chief Executive Officer (CEO) and leadership team to advance organizational priorities, strengthen program operations effectiveness, and promote positive client outcomes. The CPO oversees day-to-day operations of the Day Center and strengthens the systems, leadership capacity, and organizational excellence needed to support TDC's continued development.

KEY RESPONSIBILITIES

Strategic Leadership & Program Development

• Provide strategic and operational oversight of assigned programs and services, ensuring alignment with Tulsa Day Center's mission and organizational priorities.
• Lead program development, implementation, evaluation, and continuous improvement efforts to strengthen service delivery and organizational impact.
• Establish program goals, performance metrics, and accountability standards to measure success and guide decision-making.
• Identify service gaps, operational challenges, and opportunities for program expansion or improvement.
• Partner with the CEO and leadership team to advance organizational priorities and strengthen program effectiveness.

Program Operations & Service Delivery

• Oversee the day-to-day operations of Tulsa Day Center, ensuring services are delivered effectively and responsively in a dynamic environment.
• Oversee the delivery of high-quality programs and services that respond to the needs of individuals experiencing homelessness.
• Monitor program effectiveness, client outcomes, service quality, and organizational impact.
• Promote person-centered, trauma-informed, and culturally responsive approaches across all assigned programs and services.
• Strengthen coordination among internal departments and external service providers to support effective and integrated service delivery.
• Identify and address operational challenges to improve program efficiency and effectiveness.

Leadership & Staff Development

• Supervise, mentor, and develop program directors, managers, and other designated staff.
• Provide leadership and guidance to program teams, establishing clear expectations, performance standards, and accountability.
• Support staff development and continuous improvement to strengthen program performance and service quality.

Financial Management & Compliance

• Oversee program budgets, resource allocation, and financial performance in collaboration with finance leadership.
• Monitor program resources to support effective service delivery and responsible financial management.
• Ensure compliance with grant requirements, government contracts, applicable regulations, and organizational policies.

Community Partnerships & Collaboration

• Represent Tulsa Day Center in community partnerships and cross-sector collaboration, including engagement with municipal leaders, the Mayor's Office, housing providers, healthcare and behavioral health organizations, and other social service partners.
• Strengthen collaboration with external service providers to improve coordination and responsiveness to client needs.
• Identify opportunities for partnerships that address service gaps and support program improvement.

Performance Evaluation & Reporting

• Monitor and evaluate program performance, service quality, and client outcomes to assess effectiveness and identify opportunities for improvement.
• Use program data and performance metrics to inform strategic recommendations and continuous improvement efforts.
• Provide regular program updates, performance reports, and strategic recommendations to the CEO and, as appropriate, the Board of Directors.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in social work, human services, public administration, business, or a related field; master’s degree preferred.
• Hold an active license as an LCSW, LADC, or LPC, preferred.
• Minimum of five years of management experience, preferably in nonprofit or human services leadership, including experience overseeing multiple programs and teams.
• Strong understanding of homelessness, housing instability, crisis response, and community-based services.
• Experience overseeing or coordinating facilities, technology, administrative systems, and other operational functions to support client services.
• Demonstrated ability to lead program development, strategic planning, staff management, and continuous improvement initiatives.
• Experience with program budgets, grant management, funding compliance, and performance measurement.
• Proven ability to build community partnerships and collaborate effectively with diverse stakeholders.

COMPENSATION & BENEFITS

Compensation is competitive and commensurate with experience and qualifications. Tulsa Day Center offers a comprehensive benefits package, including health benefits, paid time off, and retirement options.

This is a management position