Chief Program Officer

Broad Street Ministry; Philadelphia (Philadelphia County); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Generous Paid Time Off

Job summary

Broad Street Love is seeking an experienced Chief Program Officer to lead the organization’s largest division and shape the future of our mission. As a member of the Executive Leadership Team, the CPO will provide strategic leadership for all program operations while building a culture grounded in Radical Hospitality, accountability, continuous improvement, and measurable impact.

This executive will guide multiple program areas and develop leaders who advance innovative, evidence-informed

Qualifications

• Master’s degree in a relevant field (or equivalent executive leadership experience).
• 7+ years of progressive leadership experience in human services, healthcare, behavioral health, homelessness, or related field.
• 5+ years leading multiple departments or complex program operations.

Responsibilities

• Lead and inspire a diverse team of directors, managers, and program staff.
• Translate organizational strategy into measurable operational priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Partner with the CEO and Executive Leadership Team to advance organizational goals.
• Provide executive oversight for all program and guest service operations.
• Ensure programs deliver high-quality, guest-centered services rooted in Radical Hospitality.
• Continuously evaluate and improve service delivery through data, evidence, and community feedback.
• Strengthen coordination among internal programs and external service partners to create an integrated guest experience.

Skills

Leadership experience

Executive leadership

Program operations

Stakeholder engagement

Budget management

Education

Master’s degree in Social Work/ Public Administration/ Public Health/ Human Services/ Nonprofit Leadership

Job description

At Broad Street Love, we believe every person deserves to be seen with dignity, welcomed with compassion, and supported with opportunities to thrive.

Through our model of Radical Hospitality, we provide meals, social services, healthcare partnerships, legal assistance, employment support, behavioral health services, and other pathways that help individuals experiencing deep poverty move toward greater stability and self-sufficiency.

As we enter our next chapter of organizational growth, we are strengthening how we measure impact, develop leaders, build partnerships, and deliver integrated services that transform lives. If you are a collaborative, strategic leader who believes compassion and accountability belong together, we’d love to meet you.

POSITION SUMMARY:

Broad Street Love is seeking an experienced, visionary Chief Program Officer (CPO) to lead the organization’s largest division and help shape the future of our mission.

As a member of the Executive Leadership Team, the CPO will provide strategic leadership for all program operations while building a culture grounded in Radical Hospitality, operational excellence, accountability, continuous improvement, and measurable impact.

This executive will lead multiple program areas, develop high-performing leaders, strengthen strategic partnerships, and ensure our services consistently deliver meaningful outcomes for the guests we serve.

This is an opportunity to build on a strong foundation while helping position Broad Street Love as a leading nonprofit committed to innovative, integrated, and evidence-informed approaches to serving individuals experiencing poverty and homelessness.

DUTIES AND RESPONSIBILITIES:

• Lead and inspire a diverse team of directors, managers, and program staff.
• Translate organizational strategy into measurable operational priorities.
• Foster a culture of accountability, collaboration, innovation, and continuous learning
• Partner with the CEO and Executive Leadership Team to advance organizational goals.
• Provide executive oversight for all program and guest service operations.
• Ensure programs deliver high-quality, guest-centered services rooted in Radical Hospitality.
• Continuously evaluate and improve service delivery through data, evidence, and community feedback.
• Strengthen coordination among internal programs and external service partners to create an integrated guest experience.

Leadership & Talent Development

• Recruit, coach, mentor, and develop high-performing leaders.
• Build leadership capacity through ongoing coaching, performance management, and succession planning.
• Create an environment where staff are empowered, supported, challenged, and held accountable to high standards.

Data, Performance & Accountability

• Establish and monitor key performance indicators across all program areas.
• Use data and outcomes to improve services, inform strategic decisions, and demonstrate organizational impact.
• Ensure accurate program reporting and effective use of Apricot and other data systems.
• Champion continuous quality improvement throughout the organization.
• Develop and manage program budgets in partnership with the Finance Team.
• Monitor financial performance and resource utilization.
• Ensure responsible stewardship of organizational and grant-funded resources.

Partnerships & External Leadership

• Build and strengthen partnerships with healthcare providers, community organizations, government agencies, universities, and other stakeholders.
• Serve as a visible ambassador for Broad Street Love in the community.
• Participate in foundation meetings, donor stewardship activities, and community events alongside the CEO and Chief Development Officer.
• Partner with the Advancement Team to support grant reporting, funding accountability, and stewardship throughout the funding lifecycle.

QUALIFICATIONS AND SKILLS:

Required

• Master’s degree in Social Work, Public Administration, Public Health, Human Services, Nonprofit Leadership, or a related field (or equivalent executive leadership experience).
• At least seven years of progressive leadership experience in human services, healthcare, behavioral health, homelessness, or a related field.
• At least five years leading multiple departments or complex program operations.

Preferred

We are seeking a leader who has demonstrated success in:

• Building high-performing teams and developing future leaders.
• Leading organizational change and continuous improvement initiatives.
• Using data and evidence to improve outcomes and guide decision-making.
• Managing complex budgets and organizational resources.
• Building collaborative partnerships across sectors.
• Representing organizations with funders, government agencies, boards, and community stakeholders.

OTHER:

The mission of Broad Street Love is to transform our city, our institutions, and ourselves by embracing the individual needs of our most vulnerable sisters and brothers, and by embracing radical hospitality.We believe that the only way to achieve that mission is to have a diverse staff that is representative, at all job levels, of the citizens we serve.

Broad Street Love does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, criminal record, or any other status protected under federal, state, or local law. Broad Street Love believes that diversity and inclusion among our staff is critical to our success as a community services organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

This position is located at Broad Street Love, 315 S. Broad Street.

Compensation: $105,000, commensurate with experience.

Broad Street Love offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• Paid holidays
• Generous Paid Time Off