Chief Operating Officer / Sr Leadership Role fr Marketing Agency Remot

Analystt.ai; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A leading agency is seeking a COO to oversee day-to-day operations and ensure scalable processes that deliver consistent results. The ideal candidate will have a strong background in marketing operations and team leadership, driving client satisfaction and agency profitability. Responsibilities include operational leadership, team management, and strategic planning to foster growth and innovation. This role demands excellent leadership skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Proven experience in senior operational roles within marketing or creative agencies.
• Strong understanding of digital marketing and agency finance.

Responsibilities

• Design and implement business operations that drive efficiency.
• Lead and mentor department heads to foster a high-performance culture.
• Translate vision into executable operating plans with measurable outcomes.

Skills

Leadership

Problem-Solving

Communication

Digital Marketing

Client Lifecycle Management

Tools

HubSpot

ClickUp

Slack

Google Workspace

Job description

Job Summary

As COO, you will be responsible for overseeing the day-to-day operational functions of the agency and ensuring scalable processes that deliver consistent results for clients and stakeholders. This role requires a strategic thinker with a deep understanding of marketing operations, client servicing, cross-functional team leadership, and agency profitability.

Key Responsibilities

Operational Leadership

• Design and implement business operations, processes, and policies that drive efficiency and scale.
  
• Monitor key metrics across departments (strategy, accounts, lead generation) and ensure alignment with company goals.
  
• Oversee client onboarding, delivery pipelines, and project execution.
  

Team Management

• Lead and mentor department heads (e.g., Account Managers, Operations, SEO).
  
• Foster a high-performance, accountable culture with clear KPIs and career growth paths.
  
• Identify skill gaps and hire talent to meet organizational goals.
  

Client & Revenue Growth

• Ensure seamless execution of campaigns and services that lead to client satisfaction and retention.
  
• Support the sales team with operational planning for new business pitches and proposals.
  
• Work with finance to manage budgets, forecasting, and P&L accountability.
  

Strategic Planning

• Translate vision into executable operating plans with measurable outcomes.
  
• Identify opportunities for agency service innovation and expansion.
  

Qualifications

• Proven experience in senior operational roles, preferably within marketing, digital, or creative agencies.
  
• Strong understanding of digital marketing, performance metrics, client lifecycle management, and agency finance.
  
• Excellent leadership, problem-solving, and communication skills.
  
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
  
• Tech-savvy with familiarity in tools like HubSpot, ClickUp, Slack, Google Workspace, and analytics platforms.
  

Nice to Have

• Experience in scaling a marketing agency or startup.
  
• Background in performance marketing or B2B marketing.
  
• Exposure to AI tools and marketing automation systems.
  

Compensation

Competitive salary with performance bonuses.