Chief Operating Officer, Global Creator Studios

Whalar Group; Maryland; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

PTO & Holidays

Health Insurance

401k Matching

Remote Work Stipend

Professional Development

Life & Disability Insurance

Job summary

Whalar Group seeks a Vice President of Operations to build the operating engine behind The Lighthouse vision. You will translate ambitious ideas into operational excellence, leading strategy, systems, and teams that power multiple campuses and drive sustainable growth.

You will partner with the CEO, shaping company strategy, improving commercial performance, and ensuring every function—from hospitality to finance and technology—works cohesively to deliver exceptional member experiences globally.

Qualifications

• 10+ years of leadership experience scaling complex, multi-disciplinary businesses.
• Experience leading large cross-functional teams across operations, hospitality, finance, people, or commercial functions.
• Proven ability to build systems, processes, and operational infrastructure inside fast-growing, entrepreneurial organizations.
• Strong commercial acumen with experience improving revenue, profitability, operational performance, and customer experience simultaneously.
• Experience partnering directly with CEOs or executive leadership teams to shape business strategy and organizational growth.

Responsibilities

• Lead operational performance across every Lighthouse campus, creating consistency while preserving unique character.
• Partner with the CEO to execute company strategy, scale the business, and unlock new commercial opportunities.
• Build operating systems, playbooks, and processes that support today’s business and future global expansion.
• Lead and develop General Managers, creating a culture of ownership and accountability.
• Drive operational excellence across memberships, events, partnerships, hospitality, studio productions, food & beverage, content, and emerging revenue streams.
• Partner with business leaders to improve financial performance through forecasting, KPI reporting, operational planning, and data-driven decision-making.
• Provide executive leadership across Finance, HR & People, Technology, Facilities, Business Operations, Hospitality, Vendor Management, and Compliance.
• Evaluate and implement technology, systems, and workflows that improve efficiency while enhancing the member experience.
• Build repeatable operating models to expand without sacrificing creativity, culture, or hospitality.
• Serve as a key member of the executive leadership team to guide long-term strategy and growth.

Skills

Leadership

Cross-functional leadership

Systems & processes

Commercial acumen

Executive partnering

Team development

Strategic thinking

Hands-on execution

Hospitality passion

Tools

CMS / ERP systems

Data analytics

Job description

Whalar Group seeks a Vice President of Operations to build the operating engine behind The Lighthouse vision. You will translate ambitious ideas into operational excellence, leading strategy, systems, and teams that power multiple campuses and drive sustainable growth.

You will partner with the CEO, shaping company strategy, improving commercial performance, and ensuring every function—from hospitality to finance and technology—works cohesively to deliver exceptional member experiences globally.