Chief Operating Officer Chief Nursing Officer

HCA Healthcare; Richmond (VA); On-site; USD 116,000 - 178,000; Full time

Benefits offered by this job

401(k) Plan with 100% match on 3% to 9

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Fertility and family building benefits

Job summary

HCA Healthcare seeks a Chief Operating Officer/Chief Nursing Officer to lead administrative direction and clinical leadership across Retreat Doctors' Hospital in Richmond, VA. The role ensures high-quality, patient-centered care and oversees nursing and clinical education with executive accountability.

Ideal candidates bring a master’s degree in nursing or related field and 5+ years in clinical nursing management, plus strong leadership, communication, and change-management skills to drive

Qualifications

• Master's degree required; 5+ years of experience in clinical nursing management.
• Proven leadership and communication capabilities for executive-level oversight.
• Ability to drive strategic initiatives and improve patient care quality.

Responsibilities

• Ensure effective execution of key systems and processes with optimal use of resources.
• Lead teams to improve quality of care and patient satisfaction.
• Foster strategic alliances and partnerships to advance hospital goals.
• Promote patient-centered care and adherence to code of conduct and hospital values.
• Collaborate with directors on staffing, education, and performance initiatives.
• Oversee implementation of technology to streamline operations and communications.

Skills

Leadership

Communication

Strategic relationships

Service excellence

Leads and develops others

Efficiency

Proactive thinking

Innovation

Education

Master's degree in Nursing or related healthcare field

Job description

This position is incentive eligible.

Salary Estimate: $116084.80 - $178193.60 / year

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Chief Operating Officer Chief Nursing Officer for our Retreat Doctors' Hospital team where excellence creates excellence.

Benefits

Retreat Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

The Chief Operating Officer/Chief Nursing Officer assumes line responsibility and authority for the administrative direction, evaluation, and coordination of the functions and activities of assigned departments within the hospital organization to ensure operation objectives and results are in accord with overall hospital need and promotes high quality, patient-centered care by providing leadership, direction, and administration of direct patient care activities, nursing practice, and nursing education and development across the organization. In the absence of the hospital CEO and/or as assigned, represents the CEO in the coordination of entire portions of the hospital organization, speaking and acting within the scope of objectives set forth in the practice and/or policy of the hospital.

Major Responsibilities

• Ensuring the consistent and effective execution of key systems and processes that make effective use of organizational resources.
• Leading a team or unit to enhance product or service quality; driving the business toward enhanced product or service quality.
• Creating a work environment in which employees commit to their organization and feel pride and job ownership.
• Building strategic alliances and partnerships within the organization to collaboratively execute business strategies.
• Creating an environment in which products and processes are designed to ensure customer satisfaction; effectively incorporating customer perspectives in all business activities.
• Contributing to the development of the organization’s strategic goals and objectives as well as the overall management of the organization.
• Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service.
• Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”.
• Performing other duties as assigned.
• Approves nursing policies and nursing standards of patient care, treatment, and services.
• Ensures patient- and family-centered care is comprehensive, coordinated, and monitored for effectiveness. Implements the quality improvement model that leads to systematic improvements that outperform benchmark statistics used in patient- and nursing-sensitive indicators.
• Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
• Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Collaborates with other disciplines for the implementation of programs, policies, and procedures that address how patient care needs of the patient population served are assessed, met, and evaluated.
• Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
• Assures the flow of information and decision-making is bi-directional and horizontal between and among professional nurses at the bedside, the leadership team, and the CNO.
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Establishes and nurtures a professional practice model that illustrates alignment and integration of nursing practice with the vision/mission/values of the organization and with the philosophy of nursing practice. Ensures the care delivery system is integrated within the professional practice model.
• Establishes structures, systematic and equitable processes, and expectations that support lifelong professional learning, role development, and career enhancement.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of all clinical staff.
• Communicates expectations, develops leaders, and evolves the organization to meet current and anticipated needs and strategic priorities.
• Establishes mechanisms to assure nurses throughout the organization are involved in shared governance and decision-making structures and processes that establish standards of practice and address issues of concern. Promotes interdisciplinary collaboration.
• Assumes an active role with the hospital’s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital’s decision-making structure and process. Supports collegial relationships with internal/external stakeholders to ensure optimal operating effectiveness and strategic positioning.
• Participates in professional organizations and community healthcare related organizations.
• Nurtures relationships among all types of community organizations to improve patient outcomes and promote the health of communities served.

Education & Experience

• Master's degree in Nursing or related healthcare field Required
• 5+ years of experience in clinical nursing management Required

Knowledge, Skills, Abilities, Behaviors

• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
• Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skill and great attention to detail.
• Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
• Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.

Retreat Doctors' Hospital is a 227-bed acute-care facility located in the Fan District of Richmond, Virginia.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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