Chief Operating Officer

TCS Interpreting and Captions; United States; Remote; USD 157,500 - 192,500; Full time

Benefits offered by this job

Comprehensive benefits package

Leadership training programs

Job summary

A leading interpreting service provider is seeking a Chief Operating Officer (COO) to drive operational excellence and financial performance in a remote role with quarterly travel to Frederick, MD. This position involves overseeing operations, building scalable systems, and managing teams while pursuing strategic growth opportunities. The ideal candidate has deep operational experience in an integrator role, strong financial acumen, and a passion for enhancing clarity in complex environments. Competitive compensation of $175,000 plus performance-based bonuses along with comprehensive benefits are offered.

Qualifications

• Deep operational experience within the EOS framework.
• Analytical and financially fluent, capable of connecting data and performance.
• Legal eligibility to work in the U.S. without sponsorship.

Responsibilities

• Drive strategic expansion into new markets and build partnerships.
• Lead quarterly and annual planning, and manage company-wide execution.
• Oversee budgeting, forecasting, and implementing margin optimization strategies.
• Coach department heads and ensure alignment across teams.
• Align priorities with the CEO and streamline decision-making.

Skills

EOS / Integrator experience

Financial analysis

Business planning

Google Suite

Microsoft Suite

ChatGPT or AI automation tools

Job description

Position Overview

Full‑time, remote leadership role with quarterly travel to Frederick, MD.

About the Company

A leading provider of American Sign Language (ASL) interpreting and captioning services, TCS delivers high‑quality, reliable language access solutions for clients across sectors. Known for its professionalism, accuracy, and commitment to accessibility, TCS serves as a trusted partner for organizations requiring clear and effective communication for Deaf and hard‑of‑hearing communities.

The Opportunity

TCS is seeking a Chief Operating Officer (COO) to serve as the strategic right hand to the CEO—driving operational excellence, financial performance, and cross‑functional alignment across a growing organization.

The COO will translate vision into execution by building systems, structure, and accountability that enable scalable growth. This leader will oversee operations, finance, and people management while identifying opportunities to expand into new markets, including commercial and government sectors.

This is a role for a disciplined operator who thrives in fast‑paced, mission‑driven environments, loves turning ideas into systems, and takes pride in creating clarity from complexity.

The Right Candidate

• Has deep operational experience and thrives as an integrator within the EOS framework
• Understands how to scale teams, improve systems, and manage accountability
• Is analytical and financially fluent, connecting data and performance
• Builds trust quickly through clarity, reliability, and strong leadership
• Leads with empathy and precision, creating stability while driving results

Key Responsibilities

• Business Growth: Drive strategic expansion into new markets, build partnerships, and oversee revenue operations.
• Operational Excellence: Lead quarterly and annual planning, design scalable systems and SOPs, and manage company‑wide execution.
• Financial Leadership: Oversee budgeting, forecasting, and profitability; implement data‑driven decision frameworks and margin optimization strategies.
• People & Culture: Coach department heads, monitor performance and morale, manage change initiatives, and ensure alignment across teams.
• Strategic Partnership: Serve as the CEO’s right hand—align priorities, streamline decision‑making, and ensure the organization’s goals are met efficiently.

Knowledge & Skills

• EOS / Integrator experience (REQUIRED)
• Financial analysis, budgeting, and KPI tracking (REQUIRED)Business planning and operational design (REQUIRED)
• Google Suite, Microsoft Suite, Asana or similar (REQUIRED)
• ChatGPT or AI automation tools (INTERMEDIATE)
• Government contracting or ASL/Deaf culture familiarity (PREFERRED)

Logistics & Compensation

• Location: remote
• Compensation: $175,000 base + performance bonus
• Benefits: Comprehensive package including leadership training and development programs
• Hours: Monday–Friday, 9:00 AM–5:00 PM EST (flexibility required)
• Start Date: January 1, 2026
• Travel: Quarterly meetings with CEO in Frederick, MD
• Authorization: Must be eligible to work in the U.S. without sponsorship
• Security: Willingness to participate in government clearance process