Chief Operating Officer

New Horizon Bank; Richmond (VA); On-site; USD 180,000 - 320,000; Full time

Job summary

New Horizon Bank is seeking a Chief Operating Officer (COO) to design and执行 the operating foundation for rapid growth. In-office role in Richmond, VA, reporting to the CEO, with responsibility for loan and deposit operations, technology-enabled processes, and scalable infrastructure.

The COO will drive strategic transformation, partner with Compliance, Risk, Technology, and business leaders to launch new lines, modernize core systems, and ensure safety and soundness while delivering exceptional

Qualifications

• Significant leadership experience in banking operations, fintech operations, payments, or high-growth financial services.
• Proven ability to build operational infrastructure during periods of growth and change.
• Strong understanding of banking operations, technology, regulatory expectations, and risk management.

Responsibilities

• Lead and transform the Bank's operational functions, including loan operations and deposit operations.
• Build scalable processes, workflows, systems, and accountability structures for growth.
• Drive operational efficiency through automation, technology adoption, and process redesign.

Skills

Banking operations

Fintech operations

Cross-functional leadership

Regulatory knowledge

Tools

Technology infrastructure

Job description

Richmond, Virginia (In-Office) |Reports to: Chief Executive Officer| Full-Time, Executive

About the Opportunity

New Horizon Bank is building a different kind of financial institution — combining the relationship-driven foundation of community banking with the technology, speed, and innovation required for the future of financial services.

The Chief Operating Officer (COO) will be responsible for building, scaling, and continuously improving the operational foundation that supports this vision. This leader will oversee the Bank's core operating infrastructure while partnering across the organization to launch new business lines, modernize processes, and create a scalable platform for growth.

This role requires a builder mindset — someone who is energized by ambiguity, challenges conventional thinking, asks “why,” and has the ability to turn ideas into disciplined execution. The COO must be both strategic and hands-on: capable of designing the future while ensuring today's operations run with excellence.

• Reports to: Chief Executive Officer
• Location: Richmond, Virginia — this is an in-office executive role at the Bank's headquarters
• Classification: Full-time, executive officer

Key Responsibilities

• Lead and transform the Bank's operational functions, including loan operations and deposit operations.
• Build scalable processes, workflows, systems, and accountability structures that support significant organizational growth.
• Drive operational efficiency through automation, technology adoption, process redesign, and continuous improvement.
• Establish operational metrics, service standards, and performance expectations.
• Ensure operational excellence while maintaining appropriate risk management and controls.
• Represent Operations in regulatory examinations and lead remediation of operational findings, ensuring the Bank's growth remains consistent with safety-and-soundness expectations.

Business Transformation & New Initiatives

• Serve as the operational architect for strategic growth initiatives.
• Partner with Strategic Initiatives, Technology, Compliance, Risk, and business leaders to move ideas from concept to execution.
• Build the operational infrastructure required for emerging business lines, including:
• Payment innovation and payments infrastructure partnerships
• Core modernization
• Future technology-enabled banking solutions
• Develop repeatable frameworks for launching, scaling, and supporting new products and services.
• Identify operational challenges before they occur and build solutions.

Retail Banking Operations

• Oversee retail branch operations and service delivery.
• Modernize the branch operating model to align with customer expectations and the Bank's strategic direction.
• Improve consistency, accountability, efficiency, and customer experience across locations.

Provide executive oversight of corporate infrastructure functions, including:

• Information Technology
• Information Security
• Business Continuity
• Facilities
• Enterprise operational support functions

Ensure these areas operate as strategic enablers of growth rather than administrative functions.

The COO will be expected to:

• Challenge the status quo and ask “why?”
• Create clarity from ambiguity.
• Build processes where none exist.
• Balance innovation with safety and soundness.
• Operate with urgency and ownership.
• Remove obstacles for employees and customers.
• Develop scalable solutions rather than temporary fixes.
• Lead through influence across departments.

Ideal Candidate Profile

The successful candidate will demonstrate:

• Significant leadership experience in banking operations, fintech operations, payments, financial technology, or high-growth financial services.
• Proven ability building operational infrastructure during periods of growth and change.
• Strong understanding of banking operations, technology, regulatory expectations, and risk management.
• Experience leading cross-functional initiatives.
• Ability to translate strategy into execution.
• Entrepreneurial mindset combined with operational discipline.

Personal Attributes

• Built on grit; driven by excellence.
• Naturally curious with a desire to solve difficult problems.
• High intellectual horsepower.
• Low ego, high ownership.
• Relentless focus on improvement.
• Bias toward action.
• Finds a way.

Success Looks Like

The COO will build an operating platform capable of supporting New Horizon Bank's growth from a community bank into a modern financial services platform — creating the systems, teams, and discipline required to scale without losing speed, innovation, or customer focus.