Chief of Staff to the CEO

ServiceNet Inc.; Northampton (MA); Presencial; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

403(b) matching

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Wellness resources

Competitive salary

Dental insurance

Tuition assistance

Resumo da oferta

ServiceNet Inc. in Northampton, MA is seeking a Chief of Staff to support the CEO by turning priorities into actionable plans and driving strategic initiatives.

The role involves executive preparation, coordinating meetings, tracking commitments, and drafting communications. A senior, organized candidate with strong writing and project management skills will thrive in a mission-driven nonprofit focused on serving individuals, families, and communities.

Qualificações

• Excellent writing, organizational, and project management skills.
• Strong interpersonal skills and ability to build trust at all levels of the organization.
• Committed to the mission and values of human services work.

Responsabilidades

• Prepare the CEO for meetings, presentations, events, and public appearances.
• Coordinate executive team meetings and attend on behalf of the CEO.
• Manage special projects and track the strategic plan from start to finish.
• Draft and edit communications for the CEO and surface good news from across the organization.
• Support government and community relations efforts with state and local leaders.
• Find ways to improve internal processes and support culture, diversity, equity, and inclusion.

Descrição da oferta de emprego

Benefits

• 403(B) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive salary
• Dental insurance
• Tuition assistance

Job Title: Chief of Staff to the CEO

Location: Northampton, MA

Schedule: Monday - Friday, 9AM to 5PM with flexibility needed outside of these core days and hours.

Starting Pay Range: $60,000.00 to $80,000.00 annual salary, depending on qualifications and experience.

Job Summary

The Chief of Staff keeps the CEO's priorities moving. The role turns decisions into projects and projects into results, and makes sure the CEO is prepared for what's ahead. Attends meetings and visits sites on the CEO's behalf, tracks commitments across the executive team, and keeps the strategic plan on schedule. Research issues, prepare briefings and talking points, draft communications, support work with legislators and local officials, help surface good news from across the organization, and work through ideas with the CEO. This role suits an organized, dependable, and curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families and communities.

Key Responsibilities

Executive Support and Preparation

• Prepare the CEO for meetings, presentations, events, and public appearances.
• Work with the Executive Assistant to protect the CEO's time for strategic goals and initiatives.
• Serve as a sounding board. Brainstorm with the CEO, research questions as they come up, and prepare the background, options, data, and draft materials needed for strategy decisions.

Meetings, Site Visits and Follow-Through

• Fully coordinate executive team meetings and attend meetings on the CEO's behalf when needed and report back clearly.
• Visit programs and sites on the CEO's behalf and report back clearly.
• Track commitments across the CEO's direct reports and follow up - so deadlines are met.

Projects and Strategic Plan

• Manage special projects and cross-functional initiatives for the CEO from start to finish.
• Own the tracking of the strategic plan.
• Gather and analyze data to support decisions.

Communications and Good News

• Draft and edit assigned communications for the CEO.
• Collect and share good news from across the organization.
• Act as a liaison between the CEO and staff, funders, community partners, and others.

Government and Community Relations

• Support the CEO's work with state local and community leaders.
• Research issues, track relevant legislation and budget items, and prepare briefings, talking points, testimony, and letters.

Organizational Effectiveness

• Find ways to improve internal processes, workflows, and how work moves across teams.
• Support the priorities on culture, diversity, equity and inclusion, and employee engagement.

Qualifications

• This role suits an organized, dependable, and curious person with sound judgment, discretion, and commitment to the organization's mission of serving individuals, families and communities.
• Bachelor's degree in public administration, nonprofit management, business, social work or related field. Master's degree is preferred.
• 3–5 years of professional experience in nonprofit, human services, healthcare, government or a similar setting. Experience managing projects or supporting senior leaders is a plus.
• Excellent writing, organizational, and project management skills.
• Proficient in Microsoft 365, including Teams, SharePoint, and Planner. Able to build simple dashboards and status reports. Experience with Power BI or similar tools is a plus.
• Strong interpersonal skills and the ability to build trust at every level of the organization.
• Committed to the mission and values of human services work.