Chief of Staff, IT-OT & Cybersecurity

LUMA Energy ServCo; San Juan (PR); On-site; USD 150,000 - 190,000; Full time

Job summary

LUMA Energy ServCo in San Juan, Puerto Rico, seeks a senior strategist to serve as a strategic and operational advisor to IT/OT executive leadership, aligning priorities and driving disciplined execution across mission-critical technology functions.

You will lead cross-functional initiatives for technology modernization, resilience, governance, and service restoration, translating business priorities into action plans with owners, milestones, and measurable outcomes.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field.
• 12 years' experience in similar functional role with leadership of enterprise-level initiatives and governance.
• 7 years of progressive experience in executive operations, business operations, strategic initiative coordination, and project/program management.
• Experience preparing executive presentations, complex analytical reporting, governance materials, KPI dashboards, and action-management mechanisms.
• Experience driving alignment across senior leadership in a matrixed organization.

Responsibilities

• Serve as strategic and operational advisor to IT/OT executive leadership and align priorities.
• Lead cross-functional strategic initiatives supporting technology modernization, resilience, continuity, and emergency preparedness.
• Translate business and technology priorities into coordinated action plans with owners, milestones, and measurable outcomes.
• Champion operational efficiency and process standardization to advance digital collaboration and reporting automation.
• Oversee performance metrics, executive scorecards, dashboards, and status reporting to strengthen transparency.
• Ensure effective risk, audit, compliance, and regulatory action tracking while modeling confidentiality and ethics.
• Influence cross-functional execution to ensure alignment without owning functional delivery.
• Uphold governance, compliance, ethics, and organizational integrity in the workplace culture.
• Lead strategies for restoration of critical services and business continuity; support emergency preparedness.
• Embrace additional strategic responsibilities as needed to advance enterprise objectives.

Skills

Strategic Thinking

Executive Stakeholder Management

Cross-functional Leadership

Education

Bachelor's degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field

Master's degree in related field (substitute for experience)

Doctorate in related field (substitute for experience)

Job description

Job Summary

Serves as a strategic and operational advisor to IT/OT executive leadership; aligns organizational priorities, strengthens governance, drives cross‑functional accountability, and enables disciplined execution and executive decision‑making across mission‑critical technology functions.

Job Description

Leads cross‑functional strategic initiatives supporting technology modernization, resilience, continuity, emergency preparedness, and critical service restoration aligned with executive priorities.

Aligns with executive leadership to translate business and technology priorities into coordinated action plans with defined owners, milestones, and measurable outcomes.

Champions operational efficiency and process standardization initiatives to advance digital collaboration, reporting automation, and continuous improvement within the executive operating model.

Oversees performance metrics, executive scorecards, dashboards, and status reporting to strengthen transparency, prioritization, and informed decision‑making.

Ensures effective risk, audit, compliance, and regulatory action tracking while modeling confidentiality, ethical conduct, and adherence to governance requirements.

Influences cross‑functional execution to ensure organizational alignment and timely progress without assuming technical, financial, personnel, or project‑delivery ownership held by functional leaders.

Champions and models enterprise‑wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment.

Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust.

Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

Supervisory responsibilities: No

Additional Job Description

Education & Experience

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field.
• 12 years' experience in similar functional role, with responsibilities of leading transformational projects, strategic initiatives enterprise-wide, governance, stakeholder management, with at least 6 years' progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross‑functional senior stakeholders.
• 7 years of progressive experience in executive operations, business operations, strategic initiative coordination, project/program management, technology management, or organizational performance.
• Demonstrated experience preparing executive presentations, complex analytical reporting, governance materials, KPI dashboards, and action‑management mechanisms.
• Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.

Preferred Qualifications

• Experience working in regulated, mission‑critical, utility, energy, or technology‑intensive environments.
• Knowledge of IT governance, IT service management, technology portfolio management, cyber risk, or IT/OT integration.

Additional Qualifications

• Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role: Master's degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 10 years of experience performing related functions and at least 4 years of progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross‑functional senior stakeholders.
• Doctor's degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 6 years of experience performing related functions and with progressive experience in a senior leadership role leading enterprise‑level initiatives and influencing cross‑functional senior stakeholders.

Competencies (Skills)

• Strategic Thinking & Business Acumen: Translates executive priorities into structured workplans, measurable outcomes, and enterprise‑level decision support.
• Executive Stakeholder Management & Communication: Builds trust with senior leaders, communicates with clarity, manages sensitive matters discreetly, and delivers high‑quality executive‑ready materials in English and Spanish.
• Cross‑Functional Leadership, Execution & Governance: Drives coordination, accountability, cadenc