Chief of Staff- CCO office

WalkMe; United States; Remote; USD 150,000 - 250,000; Full time

Job summary

WalkMe is looking for a Chief of Staff to empower the Chief Customer Officer in driving strategic operational excellence across the Customer Success Group. This senior role requires a seasoned leader, capable of translating vision into action while influencing stakeholders throughout the organization.

Qualifications

• 5+ years experience in executive-level roles in Customer Success or Operations.
• Proven record managing complex cross-functional initiatives.
• Comfortable navigating ambiguity and balancing priorities.

Responsibilities

• Drive execution of cross-functional initiatives and business operations.
• Act as a trusted advisor to the CCO, facilitating decision-making.
• Contribute to programs enhancing customer experience and driving adoption.

Skills

Executive communication skills

Business acumen

Cross-functional collaboration

Leadership

Strategic thinking

Job description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organisations maximise the full value of their digital assets to empower digital transformation.

We are seeking a seasoned executive to serve as Chief of Staff to the Chief Customer Officer (CCO). This strategic role acts as a force multiplier for the CCO, driving operational excellence, aligning cross-functional teams, and advancing key initiatives across the Customer Success Group (CSG), which includes Customer Success, Professional Services, Support, Customer Education, Customer Experience, and Technical Architecture.

This is not a stepping-stone role - it's a senior position designed for an experienced leader who can serve as an extension of the CCO, translating vision into execution while influencing at all levels of the organization.

Key Responsibilities

• Strategic Alignment & Execution
• Partner closely with the CCO to define, operationalize, and monitor execution of the CSG strategic plan.
• Drive the execution of critical cross-functional initiatives, including AI transformation, customer value delivery, and scalable service models.
• Act as a trusted advisor and sounding board to the CCO, helping synthesize input across departments and prioritize focus areas.
• Business Operations & Governance
• Lead business rhythm for the CCO, including QBRs, operating reviews, and leadership team meetings.
• Oversee CSG-wide KPIs, dashboards, and performance tracking; ensure data-driven decision-making.
• Collaborate with Finance, Revenue Ops, and HR to manage headcount planning, budget tracking, and resource allocation across the organization.
• Team Leadership & Cross-Functional Influence
• Act as a liaison between the CCO and other executive leaders, ensuring alignment and removing obstacles and facilitating cross-functional collaboration..
• Support communication strategy across the CSG organization — crafting executive messaging, All-Hands content, and internal communications.
• Facilitate decision-making processes by organizing context, surfacing risks, and clarifying tradeoffs.
• Customer-Centric Transformation
• Serve as a key contributor to programs aimed at enhancing customer experience, driving adoption, and maximizing ROI for our customers.
• Collaborate with Customer Experience and Strategy teams to gather and elevate insights from the field that inform innovation and continuous improvement.

Qualifications

• 5+ years of experience in executive-level roles within Customer Success, Professional Services, Strategy, or Operations, preferably in a B2B SaaS environment.
• Proven track record of managing complex cross-functional initiatives and driving strategic outcomes at scale.
• Exceptional executive communication skills, with the ability to influence up, down, and across the organization.
• Strong business acumen with the ability to interpret and act on data and financial metrics.
• Comfortable navigating ambiguity and balancing short-term priorities with long-term vision.
• Trusted leader with high EQ, strong judgment, and a bias toward action.

Preferred Experience

• Prior experience as a Chief of Staff, GM, or VP-level leader supporting a CCO, COO, or CEO.
• Deep understanding of post-sales functions, including Customer Success, Professional Services, and Support.
• Experience leading or supporting digital transformation, customer journey optimization, or AI adoption initiatives.