Chief of Staff, CCO

Ping Identity; United States; Remote; USD 156,000 - 208,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity in the United States (remote) seeks a Chief of Staff to the Chief Customer Officer. You will drive business performance across the Customer organization, combining strategic finance with operational rigor and cross-functional collaboration.

The role emphasizes executive reporting, renewal/retention analysis, and data-driven insights to inform leadership decisions and strengthen accountability.

Qualifications

• Significant experience in strategic finance, FP&A or related field within B2B SaaS.
• Strong understanding of SaaS metrics: ARR, GRR, NRR, renewals and churn.
• Experience translating business needs into reporting requirements for exec audiences.
• Familiarity with Salesforce, Excel, SQL, Power BI or Tableau for analytics.
• Collaborative, cross-functional and communication skills for boards and leadership.

Responsibilities

• Partner with Finance to own ARR, renewal forecasts and cross-sell/upsell reporting.
• Prepare executive materials and board narratives with leadership and reviews.
• Own renewal/retention reporting and explain drivers behind variances.
• Build renewal plans, headcount and capacity models tied to book-of-business.
• Deliver customer health signals, churn analysis and reporting requirements.

Skills

Strategic finance

FP&A

Business operations

Revenue operations

Customer success operations

SaaS knowledge

Tools

Salesforce

Excel

SQL

Power BI

Tableau

Job description

Headquarters

USA - Remote

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Chief of Staff – Chief Customer Officer

We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization. This role combines financial and operational strategy, data-driven decision-making, and cross-functional collaboration to improve customer retention, revenue performance, and organizational effectiveness. The ideal candidate brings strong financial and business acumen, a collaborative mindset, and the ability to translate complex information into actionable insights that inform executive decisions and strengthen financial and operational accountability.

What You'll Do

• Customer revenue metrics: In partnership with Finance, which owns ARR and financial reporting, to ensure customer metrics (ARR movement, gross and net revenue retention, renewal rates on up for renewal revenue, cohort views and churn drivers) follow Thoma Bravo standards and best-in-class methods. Translates those metrics into the customer organization's view, measures renewal forecast accuracy, and reports on cross-sell and upsell pipeline, which Renewals and Sales own.
• Executive and board narrative: Prepares the CCO's materials with the executive leadership team, board, Thoma Bravo operating reviews and QBRs, framing performance, risk and investment asks in terms of business outcomes. Ensures what the board sees reconciles to how the organization operates.
• Renewal and retention reporting: Owns renewal rate reporting and variance analysis of the official forecast against plan and actuals, explaining the drivers behind the numbers.
• Renewal and retention plan and resource models: In partnership with Finance, builds the customer organization's annual renewal and retention plan (historical baselines, renewal rate assumptions and targets) and the headcount, coverage-ratio and capacity models tied to book-of-business segmentation.
• Customer health and signals: Delivers the customer health scoring model and churn and risk analysis.
• Customer reporting requirements and CCO analysis: Sets the customer organization's reporting requirements across Salesforce, the data warehouse and BI tools, aligned with Finance's metric definitions, which Systems & Operations and Data & Analytics build to. Handles the CCO's own analysis and reporting requests.
• Cross-functional Alignment: Works with Revenue Operations and CRO leadership team to align on strategies and reporting for improving Net Retention Rate. Works with the Product Strategy team to align on churn analysis and forecasting by product.

What You'll Bring

• Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment.
• Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.
• Experience translating business needs into reporting and analytics requirements, with familiarity using tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Ability to analyze complex datasets and communicate insights clearly to executive audiences.
• Familiarity with CRM, reporting, and business intelligence tools such as Salesforce, Excel, SQL, Power BI, or Tableau.
• Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.
• Experience in private equity-backed environments or supporting executive and board-level reporting is a plus.

Salary Range

$155,628 - $207,504

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment wher