Chief of Staff, Advisory Operations

Including Inclusion, LLC; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive benefits

Flexible hours

Floating holidays

Learning and development

DEI program

Employee assistance program

Job summary

Curinos seeks a high-impact Director–VP level Chief of Staff & Business Operations to run day-to-day advisory and professional services, drive operational rigor, and deliver measurable outcomes. This role acts as 2IC to the Head of Professional Services, aligning stakeholders and ensuring timely governance across initiatives.

Responsibilities include staffing, forecasting, analytics, and governance to optimize utilization, project economics, and client delivery.

Qualifications

• 8-12+ years of experience in consulting, business operations, PMO, or strategic program leadership.
• Proven success running operating cadences, managing complex workstreams, and driving accountability in cross-functional environments.
• Strong command of profitability, utilization, and project economics within an advisory or professional services context.
• Exceptional project and program management skills; comfortable setting structure and discipline across multiple initiatives.
• Adept at identifying interdependencies, managing upstream/downstream impacts, and proactively mitigating risks.
• Outstanding communication skills, including executive-level storytelling and business reporting.

Responsibilities

• Run the operating rhythm for the Professional Services and Advisory business, including annual planning, quarterly reviews, weekly business reporting, and leadership updates.
• Track, report, and proactively manage key performance metrics—including utilization, project profitability, revenue, and leakage/overruns.
• Own business dashboards, KPI reporting, and performance narratives for senior leadership.
• Lead coordination and PMO for all Professional Services and Advisory initiatives in flight, ensuring clarity of scope, ownership, timelines, and measurable outcomes.
• Manage initiative governance, including RAG status, risks, interdependencies, and execution gaps.

Skills

Executive communication

Cross-functional leadership

PMO governance

Stakeholder management

Operations optimization

Talent development

Strategic planning

Education

Bachelor's degree

Advanced degree preferred

Tools

PMO tools

Job description

Curinos seeks a high-impact Director–VP level Chief of Staff & Business Operations to run day-to-day advisory and professional services, drive operational rigor, and deliver measurable outcomes. This role acts as 2IC to the Head of Professional Services, aligning stakeholders and ensuring timely governance across initiatives.

Responsibilities include staffing, forecasting, analytics, and governance to optimize utilization, project economics, and client delivery.