Chief Nursing Officer (CNO)
Citizens Medical Center
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Benefits offered by this job
Job summary
Citizens Medical Center is seeking a Chief Nursing Officer to provide strategic leadership and executive oversight for nursing services and patient care. The role focuses on regulatory compliance, workforce planning, quality outcomes, and interdisciplinary collaboration to advance operational excellence.
The CNO will lead programs measuring nursing quality and patient safety, promote evidence-based practice, and ensure staffing and budgeting align with organizational priorities, with a
Qualifications
- Bachelor’s degree in Nursing required; advanced degrees preferred.
- Minimum seven years of progressive clinical and healthcare leadership in acute care.
- Minimum three years of senior nursing leadership in inpatient settings (CNO/ACNO or similar).
Responsibilities
- Provide strategic leadership for nursing practice and patient care services aligned with the hospital mission.
Skills
Education
Tools
Job description
Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.
Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.
If you are interested in pursuing a career with an award-winning hospital, welcome home.
The Chief Nursing Officer serves as the hospital’s senior nursing executive and provides strategic leadership, direction, and oversight for nursing practice and other designated patient care services. This position provides executive oversight and administrative accountability for the delivery of safe, high-quality, evidence-based, and patient-centered care; clinical staff competency; regulatory and accreditation compliance; and the effective management of patient care resources. The CNO collaborates with the governing board, medical staff, hospital leaders, county stakeholders, and community partners to establish organizational priorities, improve patient outcomes, strengthen the nursing workforce, support strategic growth, and advance operational excellence.
1. Provides strategic leadership and direction for nursing practice and designated patient care services and develops a nursing strategic plan aligned with the hospital's mission, vision, values, and organizational priorities. (EF)
2. Provides executive oversight for the professional practice of nursing and the provision of nursing care for Citizens Medical Center, including regulatory compliance, resources, nursing staff competency, staffing levels, and the evaluation of the overall delivery of nursing care, for the purpose of delivering high-quality patient outcomes. (EF)
3. Serves as the senior nursing advisor to executive leadership and the governing board regarding patient care, nursing services, quality outcomes, workforce planning, regulatory compliance, and strategic initiatives. (EF)
4. Provides executive oversight of assigned nursing, patient care, and other departments, as designated by the Chief Executive Officer.
5. Participates in organizational strategic planning, growth initiatives, service-line development, budgeting, resource allocation, facility planning, and executive operational decision-making. (EF)
6. Develops and oversees programs to measure and continuously improve nursing quality, patient safety, clinical outcomes, patient experience, and nursing-sensitive performance indicators. (EF)
7. Promotes evidence-based practice, nursing research, clinical innovation, and high-reliability principles to advance professional practice and support organization performance improvement.
8. Promotes patient advocacy, ethical nursing practice, culturally responsive care, and respect for patients' rights, dignity, values, and informed decision-making.
9. Ensures nursing personnel practice within applicable licensure requirements, organizational policies, professional standards, and their authorized scope of practice. (EF)
10. Fosters a professional practice environment that supports caregiver well-being, professional accountability, engagement, teamwork, retention, and excellence in patient care.
11. Directs and oversees efforts for departments of nursing and other areas of accountability to maintain compliance with applicable federal and state laws, Texas Board of Nursing requirements, CMS Conditions of Participation, accreditation requirements, professional practice standards, and organizational policies. (EF)
12. Maintains current knowledge of emerging trends, regulatory requirements, accreditation standards, and healthcare legislation affecting nursing practice and other fields of ownership.
13. Collaborates with the medical staff, hospital leadership, and other departments to develop patient care programs, policies, procedures, practice standards, and operational plans. (EF)
14. Builds effective and collaborative relationships among nurses, physicians, advanced practice providers, clinical leaders, and other members of the interdisciplinary patient care team.
15. Provides leadership for the evaluation, selection, implementation, and effective use of clinical technologies and information systems supporting nursing practice, patient safety, and patient care.
16. Uses clinical, workforce, financial, and operational data to evaluate performance, identify trends, allocate resources, and forecast future staffing, equipment, technology, and program needs. (EF)
17. Provides executive nursing leadership during emergencies, disasters, public health events, infectious disease outbreaks, and significant operational disruptions. Supports hospital emergency preparedness, response, recovery, and continuity-of-care efforts. (EF)
18. Oversees nursing and other areas of accountability operating and capital budgets and promotes cost-effective care, productivity, responsible resource utilization, and achievement of organizational financial goals. (EF)
19. Evaluates staffing, supplies, technology, equipment, and clinical operations to optimize resources utilization and support high-quality, cost-effective patient care.
20. Establishes workforce planning strategies and staffing models that support patient acuity, clinical competency, quality outcomes, patient safety, regulatory requirements, and operational efficiency. (EF)
21. Develops and implements strategies for nursing recruitment, retention, workforce engagement, leadership development, mentoring, succession planning, leadership continuity, and career advancement. (EF)
22. Promotes nurse engagement, professional practice participation, shared decision-making, and open communication by creating opportunities for staff to contribute ideas, raise concerns, and participate in organizational improvement efforts in accordance with the hospital's reporting, compliance, and non-retaliation policies.
23. Establishes and maintains collaborative relationships with academic institutions and training programs to support workforce development, clinical education, recruitment, and nursing professional advancement.
24. Represents the organization and nursing services in relationships with medical staff leadership, county stakeholders, community partners, educational institutions, professional organizations, governmental agencies, and other designated groups. (EF)
25. Actively participates in hospital committees, board meetings, hospital-sponsored programs and activities, and civic community activities, as requested.
26. Maintains professional growth and development through attendance at seminars and workshops, participation in professional affiliations, and review of current applicable literature.
- Adheres to organization-wide and other applicable policies and procedures.
- Day-to-day performance complies with the hospital’s Service Excellence Behavioral Expectations.
- Performs within the prescribed limits of the hospital’s Ethics, Compliance and Confidentiality Program guidelines.
- Performs within the professional Scope of Practice at all times.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Required: Bachelor’s degree in Nursing (BSN), Master’s degree in Nursing (MSN), Health Administration (MHA), Business Administration (MBA), Public Health (MPH), or related field
Required: Minimum seven (7) years progressive clinical and healthcare leadership experience an acute care hospital setting of similar size and complexity; minimum three (3) years of senior nursing leadership experience in an inpatient acute care hospital, including service as a CNO, ACNO, VP of Nursing, or high-level management over multiple patient care departments, or comparable nursing leadership role with accountability for clinical operations, quality outcomes, workforce management, and budget performance.
Preferred: Previous CNO or equivalent executive leadership; County-owned, public, district, or governmental healthcare organization; hospital experience, Meditech Expanse or other integrated electronic health record system
Required: Communication and relationship skills necessary to collaborate with board members, administration, management, and hospital personnel. Excellent management and supervisory skills, written and verbal communication, and organizational and time management skills. Strong computer skills, including spreadsheets, email, calendars, and internet applications in a windows environment with Microsoft Office Applications such as Excel, Word, PowerPoint, Outlook, etc., working knowledge of nursing systems such as Meditech, productivity, and scheduling systems.
Required: Current, active, and unencumbered Registered Nurse (RN) license from an accredited school of nursing to be able to practice in the State of Texas
Preferred: NE-BC (Nurse Executive-Board Certified), CENP (Certified in Executive Nursing Practice), or FACHE (Fellow of the American College of Healthcare Executives)
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees . Voted “Best of the Best” hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, currently renovating its 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.
Citizens Medical Center is looking for employees who display respect and enthusiasm for patients, visitors, and coworkers, and who consistently uphold the organization’s commitment to providing outstanding outcomes and an excellent experience.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
- STD, LTD Disability
- Supplemental Life, AD&D
- Flexible Spending (FSA)
- Employer paid life insurance
- 457(b) Deferred Compensation
- Paid Time Off & Sick leave
- Bereavement leave, Jury Duty/Witness Service
- Hospital-paid & administered annual immunizations
Citizens Medical Center is guided by its Mission – “to provide quality medical services at a reasonable cost to the citizens of the region.”
U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.
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