Chief Membership Development Officer

150 Shriners Hospitals for Children; Tampa (FL); On-site; USD 180,000 - 280,000; Full time

Job summary

Shriners International in Tampa, FL seeks a Chief Membership Development Officer to lead enterprise-wide membership strategy across Shriners International, Shriners International Education Foundation, and Shriners Hospital for Children. The role focuses on technology deployment, marketing, governance, and boosting member engagement while sustaining the organization’s primary revenue stream.

The Officer will design and implement strategies to grow leadership capacity, diversify income, and

Qualifications

• Experience designing enterprise-wide membership strategies and programs.
• Proven ability to coordinate staff, volunteers, and partners.
• Strong governance and financial stewardship for nonprofits.

Responsibilities

• Lead enterprise-wide membership strategy across three organizations.
• Manage and deploy technology, marketing, and communications.
• Oversee revenue streams including dues renewal campaigns.
• Develop learning systems and programs to increase leadership capacity.
• Coordinate with Board Committees and provide staff liaison.

Skills

Strategic leadership

Stakeholder management

Nonprofit governance

Change management

Education

MBA or equivalent in nonprofit management

Master's in Public Administration

Tools

CRM software

Learning management system

Job description

Shriners International is a fraternity based on fun, fellowship and the Masonic principles of brotherly love, relief and truth. The possibilities for having fun as a Shriner are endless. Our local Shrine Centers (chapters) around the world have thousands of activity-based clubs, units and events that provide ways for members to connect with each other in a fun environment. A unique aspect of our local chapters is that creativity is encouraged, and if a club for a particular activity doesn't exist, members are empowered to create one.

The Chief Membership Development Officer is responsible for the strategy (planning, development, implementation and evaluation) for enterprise-wide systems, processes, and projects to achieve fraternal growth through the coordination and activation of staff, volunteers, strategic partners, and resources as available within three organizations, Shriners International, Shriners International Education Foundation, and Shriners Hospital for Children.

The Officer will design and lead a comprehensive international membership strategy, which includes managing and deploying technology solutions, marketing and communications, component relations, project management, education, governance, and accounting to increase the quality and quantity of members, enhance the image and brand of Shriners International within the masonic community, and increase relevancy within the general public.

The Officer is responsible for sustaining and growing the organization's primary revenue stream of eight million dollars, Per Capita, executing a centralized dues renewal campaign to motivate membership renewal (retention) through the collection of over twenty million dollars in revenue on behalf of the federation, and seeking methods to diversify revenue including the monetization of SI as a brand (e.g. eStore).

The Officer will lead the development and growth of Shriners International Education Foundation's strategy as a critical tool to increase leadership capacity, re-establish the brand within Masonry, expand non-dues revenue, and recruit new members, as well as design and drive specific learning, engagement, and revenue outcomes by deploying new learning systems, programs, and events.

The Officer will oversees development and implementation of membership support functions for the headquarters of Shriners International and for temples, associations, clubs and members throughout the world including conducting speeches and presentations on behalf of the organization and serving as the primary staff liaison to four Board Committees.

The Officer will serve as a nonprofit, strategy, and governance resource for other departments and the Board, as well as provide counsel and direct resources to projects and initiatives as requested by the Office of the EVP.

Key Responsibilities:

• Responsible for creating, implementing and measuring the success of Enterprise-wide systems, processes, and projects to achieve organizational growth through the coordination and activation of staff, volunteers, strategic partners, and resources as available within three organizations, Shriners International, Shriners International Education Foundation, and Shriners Hospital for Children; and
• Sustaining and growing the organization's primary revenue stream of eight million dollars, Per Capita, executing a centralized dues renewal campaign to motivate membership renewal (retention) through the collection of over twenty million dollars in revenue on behalf of the federation, and seeking methods to diversify revenue including the monetization of SI as a brand (e.g. eStore).
• Work with the Boards, senior staff, other staff and volunteers develop and maintain a strategic perspective based on collecting and to analyzing several key inputs including, trends in adjacent sectors, current status in Masonry, constituent requests and satisfaction, constituents weakness and gaps in performance, and external business disruptions to inform and direct organizational direction, program and services investment, and decision-making; and
• Ensure the overall health and vitality of Shriners International and Shriners International Education Foundation through exceptionally effective programs and communications designed to create strong value proposition.
• Serve the primary liaison with the Imperial Membership Executive Committee, Futures Committee, the International Development Committee, the DeMolay Committee, and Imperial RMD's to identify and facilitate strategic direction, programs and events.
• Ensure articulation of the desired image and position of Shriners International to assure consistent communication of the image, brand and position of Shriner members throughout the respective organizations and communications of image, brand and position of Shrine members to all constituencies, both internal and external.
• Develop and coordinate a system(s) to gather intelligence, feedback, and input on the quality of fraternal, membership, and education program