Chief Landowner Experience Officer - Equity & Growth

Resilience Partners Ltd.; Denver (CO); Hybrid; USD 175,000 - 240,000; Full time

Benefits offered by this job

Equity

Annual bonus

Job summary

Resilience Partners seeks a Vice President of Landowner Experience in Denver to own the landowner journey end to end. You will hire and lead land agents and relationship managers, design outreach, negotiate terms, and ensure trust and satisfaction while meeting acquisition targets.

You will shape the voice of the landowner in product analytics and oversee CRM systems (HubSpot) and data platforms to improve targeting and performance. Immediate start.

Qualifications

• 10+ years in land acquisition, right-of-way, real estate, community relations, customer experience, or field sales leadership.
• Built and led field or relationship teams — set standards and held people to them.
• A negotiation track record where reputation mattered and repeat trust, not a single close, was the goal.
• Genuine respect for rural landowners and the patience to earn trust slowly.
• Comfort with CRM and data discipline; willing to travel to project regions.
• Linear-infrastructure right-of-way or easement experience (transmission, pipeline, fiber, rail) and title / property fundamentals.
• Experience standing up a function or playbook from scratch; HubSpot.
• A background that blends customer-experience rigor with real field and land work.

Responsibilities

• Own landowner journey from first contact to ongoing relationship — end-to-end ownership.
• Hire, train, and lead land agents and relationship managers, setting standards.
• Lead fair, transparent offer negotiations with landowners.
• Incorporate landowner feedback into targeting and analytics products.
• Meet easement-acquisition targets for study areas.
• Own CRM and data systems (HubSpot and company data platform) across the function.

Skills

Landowner relationship management

Team leadership

Negotiation

CRM proficiency

Analytics mindset

Travel willingness

Strategic planning

Customer experience

Tools

HubSpot

Data platform

Job description

Own the relationship everyone gets wrong

At Resilience Partners, the landowner experience is a driving force of whatwe do.The landowner is our customer, and the relationship is the company.

As Vice President of Landowner Experience, you own that relationship end to end — from first contact to a relationship of trust that lasts the life of the asset. Reports directly to ResiliencePresident.

What you will own

• The landowner journey: design and run individualoutreach, education, negotiation, and ongoing relationship — measured by trust, conversion, and satisfaction, not signatures alone.
• The field and engagement team: hire, train, and lead land agents and relationship managers, and set the standard for how a Resilience representative shows up at someone's door.
• Offer and negotiation experience: fair, transparent, consistent terms and a process landowners describe as honest even when they say no.
• Voice of the landowner: structured feedback into corridor selection and the analytics product — which messages land, which objections recur, which parcels turn — so targeting gets smarter over time.
• Acquisition delivery: meet easement-acquisition targets per study area, without trading away trust to do it.
• Tools and CRM: own the systems (HubSpot and the company's data platform) that track every landowner interaction with discipline.

What done looks like (first 12 months)

A landowner-experience function that is a real competitive advantage: a documented journey and field playbook, a trained team that represents us well, measurable trust and satisfaction, and acquisition targets met for at least one study area through voluntary deals — with a feedback loop that demonstrably sharpens targeting.

Must-haves

• 10+ years in land acquisition, right-of-way, real estate, community relations, customer experience, or field sales leadership, with direct landowner- or customer-facing responsibility.
• Built and led field or relationship teams — set standards and held people to them.
• A negotiation track record where reputation mattered and repeat trust, not a single close, was the goal.
• Genuine respect for rural landowners and the patience to earn trust slowly.
• Comfort with CRM and data discipline; willing to travel to project regions.
• Linear-infrastructure right-of-way or easement experience (transmission, pipeline, fiber, rail) and title / property fundamentals.
• Experience standing up a function or playbook from scratch; HubSpot.
• A background that blends customer-experience rigor with real field and land work.

Role terms

Full-time employee, reporting to ResiliencePresident. Base salary $175,000–$240,000 depending on experience, plus meaningful equity and an annual performance bonus. Offices out of Denver. Immediate start.