Chief Information Officer, Client Platform

Wellington Management Co; Boston (MA); Hybrid; USD 120,000 - 225,000; Full time

Benefits offered by this job

retirement plan

health and wellbeing

dental

Job summary

Wellington Management is seeking a head of Client Platform Technology to own the engineering, architecture, and delivery for the firm’s client-facing platforms. The role partners with Product Owners and business stakeholders across Sales, Marketing, Product Management, and Client Servicing to ensure scalable, secure, and differentiating capabilities.

The position emphasizes an AI-native roadmap for client engagement, data fabric, and integration across CRM, portfolio management, reporting, and

Qualifications

• Results-oriented technology leader with a proven track record leading client-facing technology organizations at scale.
• Direct experience with wealth/intermediary distribution technology ecosystems.
• Proven ability to partner with Product Owners on committed business outcomes and own architecture, delivery, and roadmaps.

Responsibilities

• Own the technology strategy for the Client Platform end to end and translate PO outcomes into architecture and a delivery roadmap.
• Lead engineering, architecture, and delivery leadership across the platform and ensure durable, outcome-based roadmaps.
• Make buy-versus-build decisions in partnership with the Product Owner and clearly justify internal build versus licensing.

Skills

Technology leadership

Cross-functional partnership

AI in workflows

Stakeholder influence

Vendor management

Tools

Salesforce

Adobe Experience Manager

Salesforce Marketing Cloud

Seismic

Job description

About Us

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long‑term view that aligns our perspectives with those of our clients.

About the Role

The Client Platform is responsible for driving meaningful client engagement across the full client lifecycle — from prospecting and business development to ongoing relationship management and client servicing. The platform supports the firm's Sales and Marketing organizations, Product Management and Product Development teams, Global Funds business, and Client Servicing functions in delivering exceptional experiences to prospective and existing clients. The center of gravity for growth is shifting. Institutional relationships remain the foundation of the firm, but the fastest‑growing pools of capital — wealth (including next‑generation and mass‑affluent investors), intermediary and advisor channels, DC/retirement, insurance, and OCIO — increasingly determine where the firm wins share. These segments do not want the same thing institutional clients want: they want outcomes (retirement income, tax efficiency, personalization) delivered through a blend of digital self‑service and human advice, at a scale and cost point institutional servicing was never built for. Wealth and intermediary distribution is not a footnote to this role — it is the primary growth vector the role exists to serve, alongside continued excellence in institutional and OCIO servicing. The Head of Client Platform Technology owns the engineering, architecture, and delivery organization behind this shift — not the Product Owner role itself. Product Owners across the Client Platform own the business case: they set the outcome, prioritize the roadmap, and answer for what gets built and why. The Head owns how it gets built — the technology strategy, architecture, platform investment, and delivery organization required to turn PO‑committed outcomes into shipped, scaled capability. This is a delivery‑leadership role defined by that partnership: the Head is accountable for delivering against outcomes the POs own, not for setting those outcomes unilaterally. The Head partners closely with Product Owners and business stakeholders across Sales, Marketing, Product Management, Client Servicing, and Global Funds, and with technology peers across the firm — the Chief Architect, the CIOs of the Investment and Infrastructure Platforms, Information Security, and Data Privacy — to deliver secure, scalable, and differentiated capability.

RESPONSIBILITIES

1. Client Platform Technology Strategy & Delivery Leadership Own the technology strategy for the Client Platform end to end, translating Product Owner‑committed business outcomes — institutional, wealth/intermediary, DC, insurance, and OCIO — into an architecture, platform investment plan, and delivery roadmap that gets there. Act as the technology delivery counterpart to Product Owners across the Client Platform: POs own the business case and the outcome; this role owns the engineering, architecture, and delivery capability that builds it, and is accountable for delivering against PO‑committed outcomes on time and at quality. Lead and develop the engineering, architecture, and delivery leadership across the platform, and partner with the Product Owner for every major product area to ensure delivery plans are built against durable, outcome‑based roadmaps rather than project backlogs. Make and defend buy‑versus‑build recommendations across the platform's technology portfolio in partnership with the accountable Product Owner, with a clear bar for when internal build (including AI‑accelerated build) beats licensing, and vice versa.
2. Wealth & Intermediary Growth Technology Build and evolve the technology that supports institutional, intermediary, and wealth distribution as distinct disciplines with distinct requirements — not a single undifferentiated sales stack. Own the roadmap for advisor‑ and platform‑facing capability: model portfolio and UMA delivery, tax‑aware and direct‑indexed personalization at scale, and integration with the RIA, custodial, and wealth‑platform ecosystems our distribution partners run on. Treat implementation as the product for private markets sold into wealth‑friendly (evergreen and semi‑liquid) vehicles: subscription processing, capital calls, distributions, tax reporting, and investor servicing are operationally heavier than long‑only, and this org is accountable for getting ahead of that demand rather than discovering it after the first large raise. Partner with distribution, sales, and client‑facing business leaders to translate advisor engagement and client acquisition goals into technology investment, and to make deliberate build/buy/partner calls on the ecosystem connections that determine whether we win share in wealth.
3. AI‑Native Distribution & Client Engagement Own an AI‑native roadmap for the platform, not an AI pilot list: client intelligence (automated meeting prep, relationship summaries, white‑space identification), proposal and RFP automation, next‑best‑action prompts surfaced inside the CRM workflow, and a solutions configurator that lets a generalist credibly assemble a multi‑asset proposal without pulling in specialists for the first conversation. Set a clear bar distinguishing AI pilots run for learning from AI capability shipped against committed business outcomes, and report against that distinction rather than adoption metrics alone. Ensure AI‑native design is the default posture for new capability — the sequencing question is what to make AI‑native first, not whether to retrofit AI onto an existing process later.
4. Data Fabric & Platform Integration Build the client‑centric data fabric that gives the firm a single, coherent view of a client relationship across CRM, portfolio management, reporting, and billing — the foundation for a true global account view and coordinated coverage. Establish an internal API and event layer so that state changes — a mandate funding, a servicing request, a distribution event — propagate automatically across systems rather than requiring manual reconciliation. Leverage data, analytics, and emerging technologies as a coherent platform capability, not a set of point solutions bolted onto individual business functions.
5. Marketing & Servicing Technology Partnership Partner with Product Management, Product Development, and Marketing leadership to define and grow the technology platforms underpinning content, campaign, and marketing operations, working through dedicated Product Owners accountable for those domains. Partner with Client Servicing leadership to define and execute a best‑in‑class client servicing platform spanning institutional, intermediary, and wealth service models. Stay current on market trends, competitive capability, and client and advisor feedback, and actively incorporate that intelligence into a continuously evolving solution set.
6. Risk, Control & Technology Governance Hold first‑line risk and control accountability for the Client Platform's technology estate, in line with the firm's engineering risk framework, and ensure control obligations are delivered on time rather than treated as a secondary concern. Own program‑level governance across the platform's technology investment portfolio, ensuring capital is allocated against the highest‑leverage outcomes and reallocated when it isn't. Manage vendor relationships and large‑scale contract negotiations across the platform's technology stack, and establish an external network of peers to inform strategy and strengthen negotiating position.

QUALIFICATIONS

Results‑oriented technology leader with a proven track record leading client‑facing technology organizations at scale, ideally spanning both institutional and wealth/intermediary distribution. Direct experience with the wealth and intermediary technology ecosystem — RIA and custodial platform integration, model delivery, digital advisor tools, and personalization at scale — not solely institutional sales technology. Demonstrated ability to lead a technology delivery organization that partners with Product Owners on committed business outcomes — comfortable owning architecture, delivery, and the engineering roadmap while Product Owners own the business case and the outcome. Track record deploying AI as a structural capability inside client‑facing workflows — client intelligence, proposal automation, next‑best‑action — with the judgment to distinguish real capability from pilot theater. Strong communication, negotiation, and stakeholder‑influence skills across sales, marketing, product, servicing, risk, and technology leadership. Understanding of asset management industry data and the operational realities of servicing private markets and alternative vehicles within wealth‑friendly structures. Advanced knowledge of best‑in‑class CRM, marketing, and client servicing technologies (e.g., Salesforce, Adobe Experience Manager, Salesforce Marketing Cloud, Seismic) is a strong plus. Experience with vendor relationship management and large‑scale contract negotiation.

We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law.

If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at [e-mail].

Compensation & Benefits

At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry.

We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is: USD 120,000 - 225,000 This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process. Base salary is only one component of Wellington’s total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible.

In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally.

Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back‑up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time).

• retirement plan
• health and wellbeing
• dental
• vision
• and pharmacy coverage
• health savings account
• flexible spending accounts and commuter program
• employee assistance program
• life and disability insurance
• adoption assistance
• back‑up childcare
• tuition/CFA reimbursement
• paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)

We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week.

Tracing our history to 1928, Wellington Management is one of the world’s largest independent investment management firms. We serve as a trusted adviser to clients in over 60 countries, visit our website to see our assets under management. Our innovative investment solutions are built on the strength of proprietary, independent research and span nearly all segments of the global capital markets, including equity, fixed income, multi‑asset, and alternative strategies. As a private partnership whose sole business is investment management, our long‑term views and interests are aligned with those of our clients. We are committed to attracting a talented and diverse workforce, and to fostering an open, collaborative culture of inclusivity because we believe multiple perspectives lead to more informed investment and business decisions.

For more information, please visit https://www.wellington.com/en/