Chief Human Resources Officer

Crucial Hire; Salt Lake City (UT); On-site; USD 250,000 - 380,000; Full time

Job summary

Crucial Hire seeks a CHRO to own the full people function and lead an HR organization of 150+ people through senior executives. This role partners with the President/CEO, emphasizing business-first thinking, data-informed decisions, and a broad people strategy across a large remote-enabled workforce.

You will oversee talent acquisition at scale, total rewards, development, HRIS, and analytics, while partnering with peers and the board to shape the future of work.

Qualifications

• 15+ years in human resources with at least five leading a full function end to end.
• Led HR for a workforce of 10,000+ employees and managed 100+ staff.
• Experience across multi-state or remote workforce and total rewards ownership.
• On-site Salt Lake City work ability five days a week.

Responsibilities

• Own the entire people function and lead an HR organization of 150+ through executives.
• Develop and execute a data-driven people strategy aligned with business goals.
• Oversee workforce planning, acquisition at scale, and executive talent review.
• Design total rewards, compensation, benefits, and retirement within a pay framework.
• Drive leadership development, succession planning and organizational development.
• Lead HR technology, analytics, compliance across states and international sites.

Skills

Business partner mindset

High energy

HR leadership

People-centric

Team development

AI, data and future of work ideas

Influence with peers

Education

Bachelor's degree in HR or related

Tools

HRIS

People analytics tools

Job description

A fast-growing, technology-driven organization headquartered in the Salt Lake City area, with more than 10,000 employees. Its platform helps hundreds of thousands of people change the direction of their lives, and the team is proud of that.

Technology is the product and the delivery model. The company serves customers nationwide through digital channels, runs like a product company and makes decisions with data. Leadership is working on a big question right now: how AI will reshape the work, the workforce and the customer experience. The goal is to serve far more people without growing headcount at the same rate, with people still at the center.

A headquarters campus anchors the company, with hubs in several U.S. cities and one international location. Most employees work remotely across nearly every state.

Full details are shared under NDA after a first conversation.

About the Role

Chief Human Resources Officer | Salt Lake City, Utah | 100% on-site, five days a week | Relocation provided

The Chief Human Resources Officer owns the entire people function. You lead an HR organization of more than 150 through a team of vice presidents, report directly to the President and CEO, and sit on the executive leadership team.

This seat is for a true business partner with energy, passion and deep HR skills. The President wants a human capital strategist, not a functional HR head. That means thinking about the whole business first and HR second, starting every decision with the data, and setting and running the people strategy without needing to be managed.

Responsibilities

• People strategy and operating model for a large, mostly remote, growing workforce.
• Workforce planning and organization design tied to growth and to AI: where technology adds capacity and where human judgment has to stay.
• Talent acquisition at scale: high-volume frontline service teams, specialized professional staff, technology talent and executives.
• Total rewards: compensation, benefits and retirement inside a structured pay framework that competes with corporate and remote-first employers.
• Leadership development at every level of management, plus succession and executive talent review.
• Learning, instructional design and organizational development.
• HR technology and people analytics: the HRIS and the workforce data the executive team expects to see.
• Employee relations and compliance across nearly every state and an international site.
• Culture and engagement for a workforce that rarely gathers in one place.
• Partnership with executive peers and reporting to the board.

What success looks like in year one:

• First 90 days: listen, learn the business and the people, and find what already works.
• By 180 days: a clear people vision and a plan with milestones your executive peers stand behind.
• An HR leadership team you have developed and trust to run their areas, so your time goes to strategy.
• Peer executives who say HR makes their jobs easier.

Qualifications

• 15 or more years in human resources, with at least five leading a full function end to end.
• Supported and led HR for a workforce of 10,000 or more employees.
• Led and developed an HR department of 100 or more staff, directly and indirectly.
• HR leadership over a multi-state or remote workforce.
• Owned total rewards, talent acquisition and organizational development directly.
• High-volume hiring alongside executive hiring.
• Stayed 5 or more years at one company and earned a promotion in the last 10 years.
• Able to work on-site in Salt Lake City five days a week.

Required Skills

• Business partner first. You know how the business makes money and you speak in numbers.
• Energy and passion. You bring pace and conviction, and people follow.
• Real HR gears. You have run compensation, talent acquisition, development, HRIS and employee relations yourself, not just overseen them.
• Chemistry. Warm, humble, curious and direct beats polished and scripted.
• Proof you build teams. Name the leaders you developed, what you handed off and what they achieved.
• Ideas. Bring a point of view on AI, data and the future of work.
• Influence with strong peers. Change here happens through trust and credibility, not title.

Preferred Skills

Industry experience is not required. Technology, healthcare, financial services, retail, manufacturing and large service companies are all in scope. Be ready to share how you would step into a new industry.

Equal Opportunity Statement

Our client is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.