Chief Health Informatics Officer (CHIO) - Optum Health, Clinical Excellence Team

UnitedHealth Group; Eden Prairie (MN); Remote; USD 196,000 - 338,000; Full time

Job summary

UnitedHealth Group is seeking a Chief Health Informatics Officer to lead our clinical informatics strategy. The ideal candidate will have extensive experience in clinical management and technology implementation, ensuring that innovative solutions enhance patient and physician experiences. This position offers flexibility to work remotely and is critical in shaping our clinical technology initiatives.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Career development opportunities

Qualifications

• Current US medical license and Board Certified.
• Minimum 10+ years as a medical director or higher.
• Experience with large-scale IT implementations from a clinical perspective.

Responsibilities

• Lead and manage regional CHIOs ensuring alignment with organizational priorities.
• Drive clinical informatics strategy across Optum Health.
• Oversee integration and optimization of EHRs and clinical technology tools.

Skills

Leadership

Strategic Thinking

Data Analytics

Communication

Education

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO)

MBA, MHA, MPH or equivalent

Tools

EHR systems

Clinical Information Technology systems

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Chief Health Informatics Officer (CHIO) is a senior physician executive who partners with and reports to the Chief Medical Officer of Optum Health, providing strategic and operational expertise in identification and prioritization of IT and digital investments across Optum Health. The CHIO will drive the clinical informatics strategy across Optum Health and provide leadership for all clinical information systems within the enterprise, fostering collaboration across teams and ensuring that clinical requirements are met in all technological implementations. The CHIO is responsible for developing a solid dyad partnership with technology leadership (VP of Information Technology) to create and foster a unified vision that drives innovation and integration across the enterprise. This role is pivotal in bridging clinical practice and technology, ensuring that innovative solutions enhance both patient and physician experiences.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Strategic Leadership:

• Lead and manage the regional CHIOs on strategic direction ensuring alignment with organizational priorities and fostering collaboration across our regions and businesses
• Develop and execute a strategic vision for clinical informatics that aligns with Optum Health's broader vision and strategy
• Champion for clinician-centered design that enables clinically differentiated outcomes for our patients
• Provide clinical insights and direction in the development, conversion and implementation of clinical information systems and other technology tools and platforms ensuring they meet the needs of clinician workflows and meaningfully improve patient care

Operational Excellence:

• Responsible for the management, maintenance and success of all Clinical Information Technology systems deployed across Optum Health
• Oversee the integration and optimization of EHRs and clinical technology tools and platforms with a solid focus on Epic and Athena across the enterprise to drive impactful configurations and rules within these platforms
• Leverage clinical and other data analytics (e.g., quality metrics, claims data, usage data) to identify opportunities for improvements and inform decisioning to enhance clinical care and processes
• Drive large-scale change across the enterprise by simplifying and standardizing technological systems and processes
• Champion the use of emerging technologies such as artificial intelligence, ambient voice recognition and other tools to improve patient outcomes and physician experience

Stakeholder Engagement & Governance:

• Ability to earn and retain a “seat at the table” with key clinical and technology stakeholders by adding value through strategic guidance and recommendations
• Chair the Optum Health National Informatics Council and Enterprise EHR Steering Council
• Participate in other national technology and data committees across Optum Health, acting as a clinical decision-maker to represent clinical requirements and advocate for clinician and patient experiences in prioritization of work and capital across the enterprise including Machine Learning Review Board (MLRB), Care Delivery Executive Steering Committee, etc
• Participate in various clinical committees as deemed appropriate by the Chief Medical Officer representing the clinical informatics strategy agenda and aligning enterprise technology and data expectations with the broader clinical strategy governance (e.g., Chief Clinical Council)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Technical/Practical Experience:

• Current and non-restricted US medical license
• US Board Certified with significant clinical practice experience
• Board Certification in Clinical Informatics (preferred)
• Minimum of 10+ years hands-on experience as a medical director or higher with a deep understanding of clinical practice, technology tools and platforms
• Experience with large-scale IT implementations from a clinical perspective
• Physician Builder Experience (preferred)

Strategic and Tactical Thinking:

• Ability to see the big picture and break it down into meaningful, actionable pieces
• Embrace the “team-of-teams” concept toward collaboration in a matrixed organization
• Experience and proven success in strategic, operational and technical leadership in a large, complex health system

Innovation and Technology:

• Solid background in data analytics and the ability to leverage technology to drive clinical excellence
• In-depth knowledge of technology tools and platforms leveraged across our enterprise
• In-depth knowledge of EHR systems and virtual/telehealth systems and applications
• Experience with large-scale EHR implementations, particularly Epic
• Familiarity with compliance regulations and emerging technologies

Transformational Leadership and Communication:

• Exceptional communication and leadership skills
• Ability to manage complex organizational politics and build trust and manage expectations with stakeholders
• Demonstrated ability to lead through significant changes over time. Ability to energize stakeholders and leaders about informatics
• Ability to negotiate, influence and drive consensus across diverse teams and stakeholders

Travel: Willingness to travel up to 50% of the time

Preferred Qualifications:

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required
• MBA, MHA, MPH or equivalent (preferred)

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $196,600 to $337,100 annually based on full-time employment. We comply with all minimum wage laws as applicable.

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.