Chief Genomics Product & CX Leader

Namely; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid time off

Volunteer time off

Remote work with home office stipend

Parental bonding leave

Genome sequencing for you and family

Job summary

Sequencing seeks a Head of Product & Customer Experience to lead product strategy, experience design, and roadmap execution across the entire customer journey. You will report to the CEO and build a world-class product organization to define the future of personalized health.

As a core leader, you will drive engagement, retention, and subscription value by leveraging AI, data insights, and cross-functional collaboration across engineering, bioinformatics, and design.

Qualifications

• 10+ years leading product in high-growth consumer environments.
• Proven track record owning product strategy and roadmap from vision to execution.
• Deep expertise in consumer subscription products, lifecycle engagement, and customer lifetime value.
• Proven ability to build AI-enabled or data-driven products that make complex systems simple and trustworthy.
• Proven success hiring, training, and scaling high-performing product and design teams.
• Hands-on leader equally effective setting vision, developing talent, and executing.
• Fluent in analytics and experimentation with a bias toward action.
• Cross-functional partner who drives alignment across engineering, science, design, and business.

Responsibilities

• Own product vision and roadmap, creating new categories at the intersection of genomics, AI, and consumer health tied to customer impact and revenue growth.
• Build, train, and retain a high-performing product and design team, setting the bar for product management excellence and ownership.
• Lead hands-on, driving the decisions and cross-functional work that moves strategy into products customers use and trust.
• Define success metrics and use analytics and experimentation to drive measurable gains in engagement and subscription value.
• Communicate product strategy and trade-offs clearly to executives, investors, and partners.
• Establish Sequencing as a global leader in AI-powered genomic experiences through product decisions.

Skills

Product leadership

Roadmap ownership

AI-enabled products

Data-driven

Team building

Analytical mindset

Cross-functional collaboration

Vision to execution

Job description

Sequencing seeks a Head of Product & Customer Experience to lead product strategy, experience design, and roadmap execution across the entire customer journey. You will report to the CEO and build a world-class product organization to define the future of personalized health.

As a core leader, you will drive engagement, retention, and subscription value by leveraging AI, data insights, and cross-functional collaboration across engineering, bioinformatics, and design.