Chief Engineering Excellence Manager

ISS Facility Services - North America; Wilmington (DE); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Job summary

ISS Facility Services - North America is seeking a Chief Engineering Excellence Manager to lead the Operations and Maintenance Team at a critical building site in Delaware. You will supervise maintenance activities, ensure safety, manage contractors, develop performance metrics, and drive world-class facilities operations 24/7.

The role offers full-time employment with competitive benefits and a salary range of $115,000–$125,475 per year.

Qualifications

• Minimum ten years practical experience in Technical Services, with three years as Engineering Manager, Chief Engineer, or equivalent - preferably in integrated facilities management within a critical building or data center environment
• BS or AS degree or equivalent vocational training in Electrical/Mechanical Engineering or related field
• Relevant licenses to the role, e.g., refrigeration, boiler operator, plumbing, OSHA, licensed operating engineer, etc.
• Strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems, Tririga by IBM, a plus
• Strong knowledge of building management systems (BMS) and automated Logic, a plus
• Experience with subcontractor and vendor contract management
• Experience with managing key performance indicators as provided by the General Manager
• Experience with capacity planning and reporting
• Able to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems)
• Must be able to use personal computers, MS Office (Word and Excel)
• Knowledge of mathematical concepts such that probability and statistical inference
• Able to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical procedures, or governmental regulations
• Ability to effectively communicate through cell phone, email, conference calls, and texting tools
• Experience of High-Risk Activities and evidence of Safe Systems of Work training

Responsibilities

• Perform supervisory functions common to a facility maintenance and utility plant operations organization
• Review and evaluate performance and ensure quality standards are being met
• Take corrective action to resolve problems
• Coordinate with contractors and vendors for effective and safe maintenance and project work accomplishment
• Provide data for reports as required and other status reports, equipment evaluations, or scope of work for outside contractors as needed
• Provide or direct equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing worker risk
• Direct the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays
• Assisted in obtaining and evaluating subcontractor and vendor quotes for site or facility projects
• Assist the General Manager by ensuring all assigned employees know and comply with Company, government, and client policies, procedures, and regulations
• Available for 24/7 work and emergency corrective maintenance/action activities
• Comply with all Group and HSEQ requirements and programs as provided

Skills

Leadership

Communication

Collaboration

Problem solving

MS Office

Procedural reading

Adaptability

Education

Electrical/Mechanical Engineering degree

Tools

Tririga by IBM

BMS knowledge

Test equipment

Work Order systems

Job description

Key Purpose

This role aims to help ISS become the world’s greatest service organization by providing service performance and facilitating our customers’ purpose through people empowerment.

The Chief Engineering Excellence Manager will supervise and lead the Operations and Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities per the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. The emphasis is on providing world‑class building and maintenance services.

Success Criteria

• Perform supervisory functions common to a facility maintenance and utility plant operations organization
• Review and evaluate performance and ensure quality standards are being met
• Take corrective action to resolve problems
• Understand the Owner’s building operations rules for the building(s) under care and as provided by the Account Manager
• Work with the General Manager to ensure efficient utilization of staff
• Make Tasks for Work Tickets and Preventative Maintenance Work Orders for the O&M Team
• Solve problems within procedural limitations
• Ensure staff complete PM’s and work orders as scheduled each month
• Ensure the Operations & Maintenance Documents (Documents Library) of Drawings, O&M manuals, Site Operators Manual, etc., are up to date, neatly stored, and easily and readily retrievable
• Review, edit, and maintain SOPS/MOPS/EOPS as appropriate for site operations
• Within the space provided, maintain effective storage and inventory of spare parts, tools, and service equipment neat and orderly
• Dispose of broken tools, unusable spare parts, and waste materials associated with the O&M program in accordance with management’s instructions
• Coordinate with contractors and vendors for effective and safe maintenance and project work accomplishment. This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, and other safety precautions, with work teams debriefed and safely escorted off-site. Preserving the critical load and the safety of the teams and other site users is a top priority
• Provide data for reports as required and other status reports, equipment evaluations, or scope of work for outside contractors as needed
• Provide or direct equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing worker risk
• Direct the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays
• Assisted in obtaining and evaluating subcontractor and vendor quotes for site or facility projects
• Assist the General Manager by ensuring all assigned employees know and comply with Company, government, and client policies, procedures, and regulations
• Available for 24/7 work and emergency corrective maintenance/action activities
• Comply with all Group and HSEQ requirements and programs as provided

Key Competencies

• Minimum ten years practical experience in Technical Services, with three years as Engineering Manager, Chief Engineer, or equivalent - preferably in integrated facilities management within a critical building or data center environment
• BS or AS degree or equivalent vocational training in Electrical/Mechanical Engineering or related field
• Relevant licenses to the role, e.g., refrigeration, boiler operator, plumbing, OSHA, licensed operating engineer, etc.
• Strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems, Tririga by IBM, a plus
• Strong knowledge of building management systems (BMS) and automated Logic, a plus
• Experience with subcontractor and vendor contract management
• Experience with managing key performance indicators as provided by the General Manager
• Experience with capacity planning and reporting
• Able to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems)
• Must be able to use personal computers, MS Office (Word and Excel)
• Knowledge of mathematical concepts such that probability and statistical inference
• Able to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical procedures, or governmental regulations
• Ability to effectively communicate through cell phone, email, conference calls, and texting tools
• Experience of High-Risk Activities and evidence of Safe Systems of Work training

Skills

• Ability to explore a situation, assess and offer different options to formulate a plan that meets or exceeds objectives and expectations
• Communicates effectively
• Business insightOrganizational savvy
• Collaboration
• Being resilient
• Manages ambiguity
• Ensures accountability

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $115000 per year - $125475 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where applicable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.