Chief DevOps Engineer - Amazon Connect

EPAM Systems, Inc.; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off and sick leave

Upskilling, reskilling and certs

Job summary

EPAM Systems, Inc. seeks a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices.

You will translate concepts into production, set mature DevOps and IaC standards, and drive reliable operations. Responsibilities include end-to-end architecture design, API integrations, and CI/CD pipeline ownership, with a focus on security, scalability, and governance across AWS

Qualifications

• 7+ years Amazon Connect experience in enterprise environments.
• Strong AWS architecture experience including serverless and event-driven patterns.
• hands-on CI/CD experience with Git-driven pipelines and IaC development.

Responsibilities

• Lead end-to-end design of the Amazon Connect platform architecture, security, and operational model.
• Build complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrations.
• Define and enforce Git-driven engineering practices such as branching, code reviews, and versioning.
• Design and operate CI/CD pipelines that automate build, test, and release workflows for platform components.
• Develop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environments.
• Automate deployments and governance to improve reliability, auditability, and release consistency.
• Troubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrations.
• Establish operational standards for monitoring, incident response, and continuous improvement.

Skills

DevOps leadership

CI/CD

SRE practices

Git workflows

Python scripting

PowerShell scripting

Bash scripting

Troubleshooting

Monitoring & incident response

Platform modernization

Tools

AWS CloudFormation

Amazon Connect

Octopus Deploy

Salesforce Service Cloud

Job description

We are seeking a Chief DevOps Engineer to lead the design, automation, deployment, and operation of an enterprise Amazon Connect contact center platform using modern Site Reliability Engineering practices. You will take solutions from concept to production, establish mature DevOps and IaC standards, and drive reliable operations.ResponsibilitiesLead end-to-end design of the Amazon Connect platform architecture, security, and operational modelBuild complete Amazon Connect solutions beyond contact flow configuration, including APIs and integrationsDefine and enforce Git-driven engineering practices such as branching, code reviews, and versioningDesign and operate CI/CD pipelines that automate build, test, and release workflows for platform componentsDevelop and maintain Infrastructure as Code with AWS CloudFormation to enable repeatable environmentsAutomate deployments and governance to improve reliability, auditability, and release consistencyTroubleshoot complex production issues across Amazon Connect, AWS services, and enterprise integrationsEstablish operational standards for monitoring, incident response, and continuous improvementRequirementsExtensive Amazon Connect experience (7+ years) in enterprise environmentsStrong AWS architecture experience including serverless and event-driven patternsProven leadership experience owning platform modernization and technical directionHands-on CI/CD experience designing and operating Git-driven pipelinesInfrastructure as Code expertise with AWS CloudFormation and IaC development and maintenanceStrong troubleshooting skills across cloud services, integrations, networking, and applicationsAdvanced scripting skills in Python, PowerShell, or BashUpper-Intermediate English proficiency (B2)Nice to haveOctopus Deploy experience for deployment automationSalesforce Service Cloud integration experienceWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedIn