Chief Deputy Clerk / Garnishment Clerk

City of Cleveland; Ohio; On-site; USD 35,000 - 45,000; Full time

Job summary

The City of Cleveland is seeking a Chief Deputy Clerk / Garnishment Clerk responsible for managing garnishment filings and providing exceptional customer service. The role requires strong analytical and organizational skills, as well as proficiency in Microsoft Office. Ideal candidates will have a high school diploma or GED and relevant experience.

Qualifications

• Six months related experience or equivalent combination of education and experience.
• Must type 30 words per minute.

Responsibilities

• Update official electronic Court docket for garnishments.
• Provide customer service for garnishment information.
• Data entry of affidavits and judgment entries.

Skills

Customer Service

Analytical Skills

Problem Solving

Communication

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Chief Deputy Clerk / Garnishment Clerk

POSITION SUMMARY:

The primary purpose of the Garnishment Clerk is to update the official electronic Court docket in processing of garnishments, request for hearings, releases, hearing results and all service methods request and return of same for garnishment filings.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned by the Clerk.

• Responsible for handling all customers who need assistance with garnishment information, customer service counter or telephone.

• To provide and ensure superior customer service.

• To process mail as received and sort correspondence / answers on a daily basis.

• Data entry of all affidavits and judgment entries in the electronic docket.

• Compares data entered with source documents to ensure that data entry is accurate.

• Scan documents when appropriate.

• Create garnishment file (gray file) for each case or when appropriate.

• Responsible for delivering the garnishment daily call files to courtroom 3A.

• Manage records to be in compliance with the records retention law.

• Any duties necessary to ensure the smooth operations of the Clerk of Courts office.

EDUCATIONand/or EXPERIENCE

High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES

• Demonstrates regular and punctual attendance and arrives prepared for work.

• Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis.

• Problem solver, and to interpret business needs and translate them into the application and operational requirements.

• Ability to establish and maintain effective working relationships with departmental officials and associates.

• Ability to analyze and solve problems while developing, establishing and maintaining an efficient office workflow of processes.

• Committed to doing the best job possible and diligently follows through on work assignments, projects and/or commitments.

• Consistently meets deadlines.

• Makes sound, well-informed, and objective decisions promptly.

• Capable of multi-tasking and has excellent written and oral communication skills.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Motivated, independent worker, who collaborates well with others.

• Ability to work well in a team.

• Hardworking individual, detail oriented with strong organizational skills.

• Maintains a positive attitude, excellent interpersonal skills and excellent customer service.

• Accuracy and attention to detail.

• Must have intermediate or advanced Microsoft Word, Excel and PC computer skills; including data entry skills. Must type 30 words per minute.

• Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentages using a calculator.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The work involves sitting or standing for long periods of time, and repetitive motion. The employee must occasionally lift boxes of files weighing up to 50 lbs.; and/or push file cart weighing up to 50 lbs. Some bending stretching may be required.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.All City employees are responsible for embracing and carrying out these principles in all that they do.