Chief Deputy Clerk / Case Management Services Clerk

City of Cleveland; Ohio; On-site; USD 40,000 - 55,000; Full time

Job summary

The City of Cleveland is seeking a Chief Deputy Clerk to manage the Case Management System and maintain accurate court records. The role requires strong customer service and analytical skills, with responsibilities including data verification and document management. Ideal candidates will have a high school diploma and relevant experience, along with proficiency in Microsoft Office tools.

Qualifications

• Six months of related experience or training required.
• Ability to type at least 30 words per minute.

Responsibilities

• Update the official electronic Court docket.
• Verify complaint information matches computer data.
• Provide excellent customer service in person and on the phone.

Skills

Customer Service

Analytical Skills

Problem-Solving

Organizational Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Chief Deputy Clerk / Case Management Services Clerk

POSITION SUMMARY:

The primary purpose of the Case Management Services Clerk is to update the official electronic Court docket. They must perform daily responsibilities related to the Case Management System and docketing of all Court records and pleadings, including Magistrates decisions, Judgment entries, issuing Writs of Restitution, reissuing summons, copies of complaints, service requests, and activities recorded in Cleveland Municipal Court.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. The job requires accuracy. Reasonable accommodations may be made for individuals with disabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:

• Verify that the information on the complaint matches the data in the computer.
• Examine processing for neatness, exactness, and accuracy.
• Compare data entered with source documents to ensure accuracy.
• Scan documents when appropriate.
• Provide excellent customer service to internal and external customers in person and on the phones.
• Responsible for retrieving files from the Housing Division.
• Provide excellent customer service at the counter and on the phone.
• Journalize administrative orders for General and Housing Divisions.
• Perform duties necessary for the smooth operation of the Clerk of Courts office.

CORE COMPETENCIES

• Demonstrates regular and punctual attendance and arrives prepared for work.
• Excellent customer service, analytical skills, and judgment, with the ability to make timely recommendations or decisions.
• Problem-solving skills and the ability to interpret business needs into operational requirements.
• Ability to establish and maintain effective working relationships with departmental officials and colleagues.
• Ability to analyze and solve problems while maintaining efficient workflow processes.
• Committed to doing the best job possible and diligently following through on assignments and projects.
• Consistently meets deadlines.
• Makes sound, well-informed, and objective decisions promptly.
• Capable of multi-tasking with excellent written and oral communication skills.
• Ability to understand and carry out instructions in written, oral, or diagram form.
• Motivated, independent worker who collaborates well with others.
• Ability to work well in a team.
• Hardworking, detail-oriented, with strong organizational skills.
• Maintains a positive attitude, excellent interpersonal skills, and customer service.
• Accuracy and attention to detail.
• Intermediate or advanced skills in Microsoft Word, Excel, and PC data entry; typing speed of 30 words per minute.
• Clerical skills such as filing, telephone etiquette, correspondence, proofreading, and alphabetizing.

EDUCATION and/or EXPERIENCE

High school diploma or GED; six months of related experience and/or training; or an equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands include sitting or standing for long periods, repetitive motions, occasional lifting of boxes up to 50 lbs., pushing file carts, and possible bending or stretching. Reasonable accommodations may be provided for individuals with disabilities.

The City's guiding principles are:

• Placing Clevelanders at the Center
• Empowering Employees to Do Purposeful Work
• Defining Clear and Pragmatic Objectives
• Leading with Trust and Transparency
• Striving for Equity in All We Do
• Embracing Change

All City employees are responsible for embracing and carrying out these principles.