Chief Construction Quality & CQMS Leader

Gray; Franklin (TN); On-site; USD 140,000 - 190,000; Full time

Job summary

Gray, a global engineering and construction leader, seeks a Corporate Construction Quality Manager to lead the enterprise-wide Construction Quality Program from its Franklin, TN base. This senior role drives governance, strategy, standards, and continuous improvement across all construction operations, reporting to executive leadership.

You will develop and maintain the CQMS, establish quality frameworks, onboard and supervise quality personnel, and set KPIs and dashboards to track performance.

Qualifications

• Bachelor's degree and 7–10 years related experience or equivalent.
• Proficient with word processing, spreadsheets, and e‑mail applications.
• Energetic, self‑motivated, team-oriented with a passion for collaboration and development.

Responsibilities

• Serve as the corporate leader for the Construction Quality Program with enterprise-wide quality strategy, governance, standards, systems, performance measurement, risk management, and continuous improvement initiatives across all construction operations.
• Develop, implement, maintain, and continuously improve the company's Construction Quality Management System (CQMS), including policies, procedures, standards, templates, training programs, inspection processes, and commissioning requirements.
• Establish and maintain the corporate quality framework, including quality processes, reporting structures, audit protocols, resource models, technology platforms, performance metrics, and governance practices.
• Provide strategic direction, guidance, and support to Business Unit Quality Leaders and quality teams while maintaining functional leadership of the overall quality program.
• Develop organizational quality goals, KPIs, dashboards, scorecards, and reporting systems to measure construction quality performance, identify trends, benchmark results, and support executive decision-making.
• Lead enterprise-wide quality planning and resource development, including staffing models, competency requirements, certifications, onboarding programs, career development pathways, and succession planning for quality personnel.
• Establish quality expectations during project planning and preconstruction activities by providing standards, lessons learned, quality requirements, risk mitigation strategies, and program guidance to business units and project teams.
• Develop and maintain a comprehensive Supplier Quality Program that establishes expectations for subcontractors, vendors, fabricators, and material suppliers, including qualification processes, performance evaluations, quality requirements, corrective actions, and continuous improvement initiatives.
• Lead the organization's Internal Quality Program through audits, assessments, program reviews, maturity evaluations, and compliance monitoring to verify adherence to corporate quality standards and identify opportunities for improvement.
• Establish and drive a Customer Quality Program focused on client satisfaction, quality perception, warranty performance, turnover quality, defect prevention, and the successful delivery of project requirements that meet or exceed customer expectations.
• Lead enterprise-wide corrective action programs, root cause analysis investigations, lessons learned processes, and continuous improvement efforts. Provide subject matter expertise and support to Business Units in identifying systemic issues, determining root causes, implementing corrective actions, and validating effectiveness to prevent recurrence.
• Analyze quality trends, recurring defects, rework events, non-conformance reports, supplier issues, customer concerns, and audit findings to identify organizational risks and drive proactive improvement initiatives.
• Collaborate with Operations Leadership, Business Unit Leaders, Project Teams, Safety, Engineering, Procurement, and other stakeholders to drive consistent quality performance across the organization.
• Champion the SQS (Safety-Quality-Schedule) operating framework and promote a culture of operational excellence, accountability, and quality ownership throughout the company.
• Lead the selection, implementation, and continuous improvement of quality technologies, reporting systems, document control processes, analytics platforms, and digital quality tools that support operational effectiveness.
• Develop and manage corporate quality budgets, strategic initiatives, training programs, and quality improvement investments aligned with organizational objectives.
• Establish and maintain enterprise construction quality standards that meet or exceed company, client, regulatory, code, and industry requirements while promoting standardization and consistency across business units.
• Monitor organizational quality risks and performance indicators, providing recommendations, guidance, escalation, and executive reporting when quality objectives or requirements are not being achieved.
• Serve as the executive sponsor and steward of the company's quality culture, ensuring alignment of quality objectives, expectations, and best practices across all business units and functional groups.
• Perform other duties as assigned.

Skills

Leadership

Collaboration

Education

Bachelor's degree + 7–10 years experience

Job description

Gray, a global engineering and construction leader, seeks a Corporate Construction Quality Manager to lead the enterprise-wide Construction Quality Program from its Franklin, TN base. This senior role drives governance, strategy, standards, and continuous improvement across all construction operations, reporting to executive leadership.

You will develop and maintain the CQMS, establish quality frameworks, onboard and supervise quality personnel, and set KPIs and dashboards to track performance.