Chief Communications Architect

usaa

United States

Hybrid

USD 130,000 - 170,000

Full time

6 days ago

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Benefits offered by this job

Relocation assistance

Job summary

USAA in San Antonio, TX seeks a Lead Communications Director to translate our mission into compelling narratives for employees and external audiences. You will uncover human stories behind USAA's work and amplify them through integrated campaigns that strengthen the workforce's connection to the mission.

The role requires deep communications expertise and a passion for authentic storytelling within the financial services space.

Qualifications

Bachelor's degree in Communications, Journalism, Marketing, or related field or 4 years of relevant education/experience.
8+ years of progressively responsible internal/external communications experience in financial services or similar.
Strong writing/editing skills and ability to translate objectives into messaging.
Expertise in modern communications practices and trends; capable of strategic enterprise communications.

Responsibilities

Provide counsel to senior leaders to develop complex communication strategies.
Prioritize projects that support employee, member, and public initiatives and align with enterprise plans.
Create messaging and channels across print, web, email, video, and social media.
Develop and execute communication plans to protect and enhance USAA's reputation.
Collaborate with Marketing & Communications teams and enterprise partners to deliver collateral.
Lead crisis, regulatory, and public affairs communications as needed.
Mentor junior team members and manage risk in communications activities.