Chief Client Support & Experience Leader

Arbill; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Arbill is seeking a Head of Client Support to lead both Customer Support Associates and on-site Safety Store Associates, driving proactive support and transformational leadership across multiple client accounts.

The role emphasizes strategic account management, CRM/Service Cloud expertise, and automation to improve retention, margins, and efficiency. A proven, multi-company leader who can scale operations is essential.

Qualifications

• 7+ years of progressive leadership in Customer Success, Client Services, or Support Operations.
• Experience across multiple company environments (high-growth, turnaround, or enterprise scale).
• Bachelor's degree in Business, Supply Chain, Operations, or equivalent leadership experience.

Responsibilities

• Drive SLA compliance across order entry, quotes, implementations, and case resolution.
• Spearhead system/workflow automation to reduce manual touches and lower cost-to-serve.
• Establish KPIs for service accuracy, queue velocity, and issue prevention across remote and on-site teams.

Skills

Strategic leadership

Client relationships

Team development

Operational excellence

Data-driven problem solving

Education

Bachelor's degree in Business/Operations

Tools

Dynamics/Salesforce (Service Cloud)

ERP systems

Automated ticketing engines

Job description

Arbill is seeking a Head of Client Support to lead both Customer Support Associates and on-site Safety Store Associates, driving proactive support and transformational leadership across multiple client accounts.

The role emphasizes strategic account management, CRM/Service Cloud expertise, and automation to improve retention, margins, and efficiency. A proven, multi-company leader who can scale operations is essential.