Chief Caseworker CYA

Lancaster-County,-PA; Lancaster (Lancaster County); On-site; USD 61,000 - 92,000; Full time

Benefits offered by this job

Healthcare coverage

Pension plan

Tuition reimbursement

Paid time off

Employee assistance program

Family medical leave

Job summary

Lancaster County is seeking a qualified supervisor to oversee a team of caseworkers and clerical staff, ensuring safe and compliant services for children and families. The role involves supervising workflows, coaching staff, and ensuring adherence to regulatory requirements during case reviews and service planning.

The position requires building effective partnerships with families, courts, and community stakeholders, while guiding staff through performance plans, court processes, and policy

Qualifications

• Leadership demonstrated at professional level.
• Strong written and verbal communication, especially with diverse audiences.
• Ability to de-escalate conflicts and facilitate resolutions.
• Experience building teamwork and staff development opportunities.

Responsibilities

• Supervise a unit of caseworkers and clerical staff.
• Assign cases equitably and monitor workload distribution.
• Conduct monthly staff conferences and performance reviews.
• Attend court hearings and provide consultation to Agency attorney and testifying staff.
• Review and approve family service plans, risk assessments and related paperwork.
• Represent the Agency in the community and participate in meetings and committees.

Skills

Leadership

Communication skills

De-escalation

Teamwork

Public speaking

Education

Bachelor's degree in related field

Master's in Social Work preferred

Job description

Compensation Range:$61,214.40 - $91,811.20Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.If you're passionate about making a difference, apply today to join us in serving the community!Job Description:JOB SUMMARYProvides quality supervision to 5 caseworker and 1 clericalAssures that children receive proper care and are safe, and that regulatory requirements are met by reviewing case records and discussing case plans and services provided with caseworkersTrains and instructs staff in job performanceDevelops staff competence through individual conferences and unit meetingsCarefully manages work-related stress and assists staff in coping with work-related stressAssigns new cases to caseworkers, assuring equitable division of workConducts yearly performance evaluations of caseworkersAttends court hearings to provide consultation to Agency attorney and testifying caseworkersRepresents the Agency in the community via speeches, service on boards, etc.Reviews, edits, and approves Family Service Plan reviews, Summary Risk Assessments, Safety Assessments, petitions to the court, leave requests, time logs and other paperwork.Reviews case records for compliance with regulations and agency policy.Participates in Agency administrative meetings, Placement Review meetings, and other ad hoc meetings.Assists workers in establishing annual goals, checks on their progress, and recommends changes in order to achieve stated goals.Meets with parents to assist caseworkers in clarifying points of the plan, or to intervene when conflicts develop between those individuals and the caseworker.REPORTING RELATIONSHIPSThe Supervisor reports directly to the Director of In-Home ServicesWork is assigned and reviewed by the Director of In-Home Services via supervisory conferences, unit meetings, email correspondence and direct communication.Formal performance reviews are completed annually by the Director of In-Home Services per the regulations set forth by County Human Resources policies and procedures.ESSENTIAL JOB FUNCTIONSManages a work unit of caseworkers and clericalAssigns family records to casework staffConducts monthly conferences with staffDocuments performance for staffProvides motivational and constructive feedback to assigned staffReports safety concerns for families to Director of In-Home ServicesManages unit coverageReviews documents produced by staffReviews and approves staff time sheets and expense reportsAttends court hearings with staffOTHER SPECIFIC TASKS OR DUTIES Other duties as assignedMINIMUM QUALIFICATIONSTwo years of professional experience in public or private social workBachelor’s Degree with major courts work in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciencesMaster's Degree in Social work preferredKNOWLEDGE, SKILLS AND ABILITIESEffectively utilizes a variety of written and oral communication skills to gather information, assist different audiences to understand organizational issues, and interact effectively in sensitive situationsServes as a resource person for resolving interpersonal conflicts with staff, clients and other systems; successfully de-escalates disagreements.Demonstrates awareness and sensitivity of diverse views and adapts own behavior to promote successful outcomes to situations.Demonstrates leadership in the Agency, in professional situations and in community organizations so that the Agency’s mission and desired outcomes are achievedExemplifies consistent customer focusDevelops long-term partnerships with the entire scope of Agency customers so that services and outcomes are improvedApplies technical expertise, with a focus on achieving positive outcomes of Agency goals, to make decisions which fall within clear parametersUnderstands the impact of complex problems and looks beyond the obvious for solutions; systematically analyzes and implements solutions to find the best possible resolutionTackles multi-dimensional problems and projects; utilizes assessment, evaluation and measurement tools to improve outcomesMonitors established work schedules and communicates expected outcomes, follows contractual and County policies, holds employees accountableDevelops learning opportunities and rewards and recognizes employee developmentEncourages teamwork and develops self as team leader.Builds morale, utilizes various styles of supervision based on the knowledge of individual employee’s strengths and weaknessesIncorporates laws and regulations into practice, documentation and testimony as demonstrated by unit’s performanceEstablishes social work theory to instruct and initiate changes in casework practice to address sound decision making and case planningUtilizes sound social work principles to effectively manage diversity in the work placeModels and teaches strategies to assure the safety and well-being of children, including parenting education, use of community resources, establishing and evaluating outcomes for the familyAssists workers in strategies to engage and support clients throughout the casework processDirects all unit work toward goals of safety, permanence, and well-beingREQUIRED LICENSES/CERTIFICATIONS/CLEARANCESPA State Police background check, FBI and PA Childline Clearances are requiredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTMust have the ability to work independently.Must have the ability to get to various locations for meetings, etc., independently.Work is primarily sedentary in nature, no special demands are requiredThe County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here .Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.