Chief Architect, Patient Financial Experience

Northeast Georgia Health System; Fruitville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Northeast Georgia Health System is looking for an Executive Director of Patient Financial Experience to lead the Revenue Cycle's Patient Access Service Center and Patient Receivables departments. The successful candidate will oversee initiatives that enhance patient experience in accessing care while ensuring billing clarity. A Bachelor's degree in Business or a related field, along with a minimum of 10 years in Revenue Cycle operations, is required. This role involves driving process improvements and managing large teams in a fast-paced healthcare environment.

Qualifications

• Minimum of 10 years of progressive leadership experience within hospital Revenue Cycle operations.
• Demonstrated operational leadership in managing high-volume call centers.
• Proven experience leading revenue cycle transformation initiatives.

Responsibilities

• Define and communicate the roadmap for Patient Financial Experience.
• Drive initiatives that improve speed-to-appointment and reduce scheduling complexity.
• Improve billing accuracy and enhance patient confidence in financial statements.

Skills

Hospital revenue cycle knowledge

Operational leadership

Data-driven decision-making

Team leadership

Public speaking

Analytical skills

Education

Bachelor's degree in Business, Healthcare Administration, Finance

Master's Degree in Business, Healthcare Administration, Finance

Tools

Epic systems

Job description

Northeast Georgia Health System is looking for an Executive Director of Patient Financial Experience to lead the Revenue Cycle's Patient Access Service Center and Patient Receivables departments. The successful candidate will oversee initiatives that enhance patient experience in accessing care while ensuring billing clarity. A Bachelor's degree in Business or a related field, along with a minimum of 10 years in Revenue Cycle operations, is required. This role involves driving process improvements and managing large teams in a fast-paced healthcare environment.