Chick-fil-A Restaurant Human Resources Manager

Cooper Connect; Kentucky; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

Annual Performance-Based Christmas Bon

Cell Phone Stipend

Uniform and Shoe Allowance

Tuition Discounts at Over 100 Colleges

Never work on Sundays

Overtime Available

Job summary

Chick-fil-A S. Clearview is seeking a Human Resources Director to serve as the People Executive on the restaurant's senior leadership team. This role owns the employee lifecycle from recruiting to culture, partnering with Owners and Executives to drive people-first outcomes.

The ideal leader is organized, relational, decisive, and deeply invested in Chick-fil-A's values, with strong operation tie-ins and readiness to participate in daily restaurant needs.

Qualifications

• Previous Human Resources, People Operations, Employee Relations, Talent, or comparable people-focused experience.
• Experience interviewing, onboarding, coaching, or developing employees.
• Working knowledge of employment practices, documentation, and HR compliance.
• Strong organizational skills with the ability to manage multiple priorities and follow through consistently.
• Self-starter who can confidently make decisions and execute without requiring significant oversight.
• Strong interpersonal skills with the ability to build relationships across a diverse, multigenerational team.
• High sense of urgency and ability to thrive in a fast-paced environment.
• Positive, approachable, and confident communication style.
• Willingness to actively participate in restaurant operations.
• Ability to work a minimum of 40 hours per week and close at least one night each week.

Responsibilities

• Own the People function for a high-volume Chick-fil-A restaurant and help cultivate a positive, people-first culture.
• Lead recruiting, interviewing, hiring, onboarding, and orientation processes for new Team Members.
• Maintain accurate employee documentation and ensure compliance with applicable employment policies and requirements.
• Oversee employee relations processes, including coaching, accountability, and disciplinary documentation.
• Develop and continuously improve training plans for both Front of House and Back of House Team Members.
• Build meaningful relationships across a diverse team and maintain a strong pulse on Team Member engagement and culture.
• Partner with restaurant leadership to identify, develop, and retain future leaders.
• Coordinate Team Member recognition, birthdays, anniversaries, and quarterly team events.
• Maintain organized and accurate HR and payroll-related processes.
• Work collaboratively with the Owner/Operator, Hospitality Executive, Production Executive, and other restaurant leaders.
• Independently make decisions within the People function and confidently move initiatives forward.
• Model humility and servant leadership by stepping into the operation wherever the team needs support.
• Help Win Hearts All Day, Every Day by creating an environment where Team Members feel known, supported, challenged, and valued.

Skills

Recruiting

Interviewing

Onboarding

Training and development

Employee relations

Documentation and HR compliance

Culture building

Bilingual Spanish/English

Decision-making

Education

HR-related degree, certification, or SHRM credential

Job description

Chick-fil-A Restaurant Human Resources Manager

LOCATED AT: 1141 S Clearview Pkwy, Jefferson, LA, 70121

Company: Chick-fil-A S. Clearview

• Join a high-performing, $10M+ Chick-fil-A restaurant led by Owner/Operator Hannah Bergeron, a 20-year Chick-fil-A veteran who began her career as a Team Member at 16
  
• Hannah has experienced nearly every level of Chick-fil-A leadership, including serving as a Grand Opening Trainer, completing Chick-fil-A's Leadership Development Program, and ultimately becoming an Owner/Operator
  
• Be part of an established Executive Team with dedicated leaders overseeing Hospitality and Production
  
• Two-time Guardian of the Brand recipient with a strong commitment to operational excellence, food safety, and continuous improvement
  
• Deeply invested in the local community through school partnerships, Leader Academy, community events, local business partnerships, and more
  
• Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years.
  
• Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation.
  
• Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022).
  
• Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients.
  

Value and Appreciate Employees

• Health Insurance
  
• Paid Vacation
  
• Annual Performance-Based Christmas Bonus
  
• Cell Phone Stipend
  
• Uniform and Shoe Allowance
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  
• Overtime Available
  

We are looking for a Human Resources Director to serve as the People Executive to join the Executive Team at Chick-fil-A S. Clearview. This is an opportunity for a people-focused leader to take true ownership of the employee experience within a high-volume, $10M+ restaurant. The People Executive will lead the systems and processes that support the team throughout the employee lifecycle, from recruiting, interviewing, and onboarding to training, development, employee relations, documentation, and culture.

This leader will serve as a trusted partner to the Owner/Operator and fellow Executives while maintaining a strong pulse on a diverse team. The right person is organized, confident, relational, and able to independently make decisions and turn ideas into action.

This is not a behind-the-desk HR position. The People Executive is an active member of the restaurant's senior leadership team and will remain connected to the operation, Team Members, and day-to-day needs of the business.

Your Impact

• Own the People function for a high-volume Chick-fil-A restaurant and help cultivate a positive, people-first culture
  
• Lead recruiting, interviewing, hiring, onboarding, and orientation processes for new Team Members
  
• Maintain accurate employee documentation and ensure compliance with applicable employment policies and requirements
  
• Oversee employee relations processes, including coaching, accountability, and disciplinary documentation
  
• Develop and continuously improve training plans for both Front of House and Back of House Team Members
  
• Build meaningful relationships across a diverse team and maintain a strong pulse on Team Member engagement and culture
  
• Partner with restaurant leadership to identify, develop, and retain future leaders
  
• Coordinate Team Member recognition, birthdays, anniversaries, and quarterly team events
  
• Maintain organized and accurate HR and payroll-related processes
  
• Work collaboratively with the Owner/Operator, Hospitality Executive, Production Executive, and other restaurant leaders
  
• Independently make decisions within the People function and confidently move initiatives forward
  
• Model humility and servant leadership by stepping into the operation wherever the team needs support
  
• Help Win Hearts All Day, Every Day by creating an environment where Team Members feel known, supported, challenged, and valued
  
• Previous Human Resources, People Operations, Employee Relations, Talent, or comparable people-focused experience
  
• Experience interviewing, onboarding, coaching, or developing employees
  
• Working knowledge of employment practices, documentation, and HR compliance
  
• Strong organizational skills with the ability to manage multiple priorities and follow through consistently
  
• Self-starter who can confidently make decisions and execute without requiring significant oversight
  
• Strong interpersonal skills with the ability to build relationships across a diverse, multigenerational team
  
• High sense of urgency and ability to thrive in a fast-paced environment
  
• Positive, approachable, and confident communication style
  
• Willingness to actively participate in restaurant operations
  
• Ability to work a minimum of 40 hours per week and close at least one night each week
  
• Spanish/English bilingual ability strongly preferred
  
• Previous leadership experience preferred
  
• Previous Chick-fil-A experience preferred
  
• HR-related degree, certification, or SHRM credential preferred
  
• Passion for Chick-fil-A's values and developing people