Chick-fil-A Covington Hwy 21 - Front of House Team Member

Chick-fil-A; Covington (LA); On-site; USD 13,776 - 20,664; Full time

Benefits offered by this job

One free employee meal each shift

Pay $300 towards Monthly Health Insurance Premium after six months

Access to 401K after one year

Paid time off (PTO) of 40 hours after 1 year

Job summary

Workstream in Covington, Louisiana is looking for team members to implement the Winning Hearts Every Day Customer Care Strategy. Responsibilities include ensuring food quality, maintaining cleanliness, and delivering exceptional customer service.

Starting pay is $15/hour for full-time and $10-12/hour for part-time. Benefits include free meals, health insurance contribution, and paid time off after one year.

Qualifications

• Must follow handbook policies and Chick-fil-A recipes to ensure quality.
• Ability to engage with customers using the Winning Hearts strategy.
• Reliably attend shifts and arrive on time.

Responsibilities

• Implement the Winning Hearts Customer Care Strategy.
• Maintain cleanliness and safety in the restaurant.
• Demonstrate Chick-fil-A values at all times.

Skills

Self-awareness

Positive attitude

Engagement with customers

Teamwork

Communication

Job description

Responsibilities

Must be available on Saturdays. Closed on Sundays.

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:

• Following Chick-fil-A standards, recipes, and systems
• Adhering to food safety standards and organizational safety standards for a specific area and position
• Seeking excellence in food quality
• Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
• Holding oneself accountable for thinking Customer First
• Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer

Demonstrating and teaching 2nd Mile Service by:

• Making it Personal by using names and sharing a warm welcome and fond farewell
• Being Proactive by checking in and anticipating customer’s needs
• Being Generous by surprising and delighting customers with food, fun, and more

Upholding a standard of Attentive & Friendly Team Members by:

• Paying attention to details and considering Customer impacts and impressions
• Delivering Core 4 in each customer interaction
• Recovering quickly when a customer has had an unsatisfactory experience

Embrace leading and caring for oneself, each other, and the Restaurant by:

• Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
• Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
• Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
• Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
• Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
• Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.

This role requires team members to have the following skills:

• Have self-awareness in how our actions can affect customer and teammates
• Choose a positive attitude in all expected and unexpected situations
• Assume that others have good intentions and not place blame
• Learn to understand and regulate your own emotions to relieve stress

Specifically, team members should:

• Follow handbook policies
• Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
• Engage with customers and team using Winning Hearts Every Day strategy expectations
• Reliably attend shift on time and be prepared to serve
• Take care of Cash, Equipment, Products, and Premise
• Be friendly, considerate and genuine toward guests and teammates
• Put in the effort to get to know your teammates
• Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
• Be aware of organization's goals and how you contribute to those
• Proactively communicate with other team members in daily operations
• Utilize and actively check communication channels
• Proactively communicate issues to leadership team as they arise
• Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
• Learn from mistakes and encourage others to as well
• Ask for feedback and guidance from Leaders to build skills
• Pursue personal excellence
• Be open minded to changes made by the leadership team
• Be flexible with roles and tasks

Pay

Starting pay is $15/hour for Full-Time and $10-12/hour for Part-Time.

Benefits

• One free employee meal each shift
• Pay $300 towards Monthly Health Insurance Premium (after six months)
• Provide access to 401K (after one year)
• Paid time off (PTO) of 40 hours after 1 year