Chicago Premium Outlets - Retail Security Officer

Andy Frain Services; Aurora (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading security services provider is seeking a Retail Security Officer for the Chicago Premium Outlets. The role involves maintaining safety, managing traffic, and providing excellent customer service. Candidates must be vigilant, disciplined, and possess strong communication skills to effectively handle various responsibilities.

Qualifications

• Be honest, alert, disciplined, and committed to safety.
• Possess strong oral and written communication skills.

Responsibilities

• Control entrances and manage pedestrian and vehicle traffic.
• Patrol buildings and perimeters.
• Report suspicious activity and investigate incidents.

Skills

Honesty

Alertness

Discipline

Customer Service Excellence

Strong Communication Skills

Job description

Chicago Premium Outlets - Retail Security Officer

Join to apply for the Chicago Premium Outlets - Retail Security Officer role at Andy Frain Services

Job Summary

Provide security as outlined in the post orders and establish relationships with customers, law enforcement, and fire departments. Maintain constant awareness of surroundings, noting all activity in the assigned area. Demonstrate professionalism and excellent customer service.

Basic Functions

• Control entrances and manage pedestrian and vehicle traffic.
• Patrol buildings and perimeters.
• Escort materials and personnel.
• Inspect security and fire exposures.
• Perform special assignments as needed.

Responsibilities

Duties vary based on department size, structure, location, and post assignments. Reasonable accommodations are provided for ADA requirements. General duties include:

• Report to post on time in full uniform.
• Greet customers, visitors, and employees professionally.
• Stay updated on post orders and general information.
• Patrol property or remain at fixed posts, reporting suspicious activity and investigating incidents.
• Monitor cameras and equipment as per post orders.
• Know emergency procedures and respond appropriately to alarms and incidents.
• Complete reports and logs related to job activities.
• Recommend safety and loss prevention improvements.
• Understand life safety systems, fire panels, CCTV, and other equipment.
• Ensure continuous operation of elevators and access doors, knowing maintenance contacts.
• Follow training and compliance guidelines.
• Communicate security issues daily with supervisors.

Skills and Abilities

• Be honest, alert, disciplined, and committed to safety.
• Maintain vigilance and customer service excellence.
• Handle multiple priorities effectively.
• Work collaboratively and follow instructions.
• Work with urgency and clarity.
• Possess strong oral and written communication skills.

This description is general and not exhaustive. Andy Frain Services reserves the right to modify duties as needed.