Chicago Outlet Store - Assistant Store Manager

Citizen Watch Company; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job description

Chicago Outlet Store - Assistant Store Manager

Join to apply for the Chicago Outlet Store - Assistant Store Manager role at Citizen Watch America

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

Summary
The Assistant Store Manager assists the General Manager in motivating and inspiring their team to achieve store productivity goals. Responsibilities include analyzing daily, weekly, and monthly sales, developing action plans to drive top line sales, managing payroll budgets, and ensuring a positive experience for both staff and customers. The Assistant Store Manager is a brand ambassador with targets including top line sales, bottom line profits, staff training, and brand building through visual merchandising.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Achieve the store’s sales and profit budgets through consistent sales motivation and expense control.
• Achieve personal sales goals.
• Develop a selling culture in the store.
• Model exemplary selling techniques and customer service.
• Support the Store or General Manager in achieving the store’s payroll budget goals through effective staffing and sales productivity.
• Assist in recruiting, training, supervising, and retaining store staff.
• Monitor weekly schedule maximizing talent, payroll and store coverage.
• Assist in the training of store associates in all aspects of their job responsibilities including customer service, product knowledge, visual merchandising and basic store operations.
• Motivate team to encourage positive work environment fostering friendly and service-oriented atmosphere.
• Track and ensure that KPI metrics are clearly communicated and achieved.
• Ensure that sales associates are developing and maintaining long-term clients through effective customer service.
• Ensure that all product presentation is maintained to company standards.
• Analyze product sales performance and inventory needs and communicate to supervisor and retail team.
• Maintain store safety and abide by local, state, and government regulations.
• Supervise the enforcement of company cash handling, loss prevention, and deposit procedures.
• Ensure all administrative responsibilities are completed promptly and accurately.
• Identify and discuss operational issues and concerns with management.
• Maintain efficient and organized office filing and in-store communication system.
• Regularly utilize store inventory audits to ensure consistent inventory control.
• Maintain a consistently clean and well-maintained sales floor and stock room.
• Prepare and send nightly business recap.
• Maintain responsibility of the store and all its parts when the General Manager is not in the store.

Qualifications

• Flexible with work schedule to work days, evenings, weekends, per the needs of the business.
• High School Diploma and three years related experience; or equivalent combination of education and experience.
• Retail jewelry and watch experience highly desirable.

Pay Range: $19.00 - $21.00 per hour plus commission and bonus potential.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Luxury Goods and Jewelry