Cherokee_Hotel Houseman/House Person

The Burks Companies, Inc.; North Carolina; On-site; Full time

Job summary

An established industry player is seeking a dedicated Hotel Houseman to join their team. In this role, you will be responsible for ensuring the cleanliness and organization of guest rooms and public areas while delivering exceptional service to guests. You will have the opportunity to work in a dynamic environment that values teamwork and quality service. This position offers a chance to grow within a respected company in the hospitality sector, where your contributions will directly enhance guest experiences. If you are detail-oriented and passionate about providing outstanding service, this is the perfect opportunity for you.

Benefits

Comprehensive benefits program

Opportunities for growth

Qualifications

• Preferred: High school diploma; 6 months housekeeping experience.
• Knowledge of cleaning equipment and guest service skills.

Responsibilities

• Clean guest rooms and public areas, respond to guest requests.
• Collect and manage linens, maintain cleanliness and safety.

Skills

Guest service orientation

Ability to follow direction

Cleaning equipment knowledge

Ability to work under pressure

Education

High School diploma or equivalent

Tools

Vacuum cleaners

Cleaning tools

Job description

Join to apply for the Cherokee_Hotel Houseman/House Person role at The Burks Companies Inc

$13.00 - $14.00

HOTEL HOUSEMAN (Hotel Room Cleaning/Support and Laundry)

The Burks Companies, Inc. || Performance is Everything

The Burks Companies (TBC) is a leader in providing a wide range of facilities and operations support services to 4-5 Star Hotels and Resorts. We manage the cleaning of Casinos and Resorts, provide staffing, housekeeping, stewarding, banquets, laundry, and facility support services to the absolute best clients in the Hospitality and Gaming Industries. TBC offers each employee a comprehensive benefits program, opportunities for growth, and more. Learn more at www.theburkscompanies.com.

A Hotel Houseman is responsible for cleaning guest rooms, picking up and delivering linens/laundry, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service.

Essential Duties And Responsibilities

• Provides professional and courteous service at all times.
• Runs supplies and service items to guest-rooms as requested.
• Dusts, vacuums, and maintains all public areas, hallways, elevator landings, stairwell areas, and other assigned spaces.
• Polishes metalwork and furniture.
• Collects soiled linens for laundering and receives and stores linen supplies in appropriate locations. Assists with laundry department needs upon request.
• Vacuums floors.
• Removes and disposes of trash.

Job Duties

• Responds promptly to customer needs, requests for service, and assistance. Responds to special requests from guests.
• Treats people with respect, keeps commitments, and upholds organizational values. Assists with preventative cleaning programs as assigned.
• Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
• Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
• Reports all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.

Education & Experience

• High School diploma or equivalent is preferred. Six months previous housekeeping/houseman experience is a plus.

Knowledge, Skills & Abilities

• Working knowledge of various cleaning equipment, vacuum cleaners, tools, and fixtures.
• Ability to work quickly under pressure.
• Ability to follow direction and instructions.
• Guest service-oriented; ability to adhere to TBC's Quality and Operations Standards.

Physical Requirements

• Frequent walking and standing for entire length of shift.
• Frequent bending, stooping, reaching, kneeling, and carrying.
• Use of hands to operate cleaning equipment and complete a variety of cleaning duties.
• Occasionally required to lift and/or move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of surfaces.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Facilities Services